At a Glance
- Tasks: Deliver top-notch customer service and manage insurance policies with precision.
- Company: Local insurance broker with a friendly, close-knit team in Norwich.
- Benefits: Starting salary of £24,000, bonuses, hybrid working, and generous holiday allowance.
- Other info: Great career growth opportunities and a dynamic work environment.
- Why this job: Join a supportive team and make a real difference in customers' lives.
- Qualifications: GCSEs in Maths and English; insurance experience is a plus.
The predicted salary is between 24000 - 24000 £ per year.
My client is a local insurance broker specialising in holiday home insurance as well as other insurance products, including Landlord, Home, and Caravans. They offer their customers their personal expertise in providing the best quotes for their insurance requirements.
My client is looking for a new member of staff to join their existing close-knit team, based just outside of the centre of Norwich.
Job summary
To provide customers with a welcoming, efficient, professional and effective customer service experience, with a high focus on quality and accuracy, adhering to FCA guidelines and TCF principles at all times.
Key responsibilities
- You will obtain appropriate information to ensure products are offered to meet both customer demands and needs.
- You will issue policy documents within regulatory timeframes, including new business, renewals, cancellations and Mid Term Adjustments (MTAs).
- You will underwrite policies within your delegated authority, referring to in-house and external underwriters as required for more complex areas of business.
- You will work as part of the team to manage the 'renewal' and 'new business' diary.
- You will respond to customer enquiries via telephone, email and post in a timely manner.
- You will manage objections, including policy cancellations, premium increases and claims decisions.
- You will manage customer complaints in a professional and efficient manner, referring details to compliance on receipt.
- You will record and maintain accurate customer information, ensuring records are accurately and efficiently updated.
- You will process payments including renewals, new business and MTAs.
- You will maintain required levels of competence and standards of performance.
- You will work as part of the customer service team to meet team objectives by securing and retaining business.
Qualifications
- GCSE grade A-C or 9-4 in Maths and English
- Hold or working towards Level 3 Certificate in Insurance (Desirable)
Experience
- Minimum of 1 year's general insurance sales experience (Desirable)
Knowledge and skills
- Understanding of FCA rules, ethics and financial regulations
- Previous experience working in a phone based environment
- Working knowledge of property insurance products (Desirable)
- Excellent communication and organisational skills
- Professional phone manner
- Strong customer service skills
- Excellent attention to detail and accurate record keeping
- Effective questioning and listening skills
- Ability to work independently and as part of a team
- Problem solving skills
- Ability to work to deadlines
- Strong IT skills
Salary and Benefits
- Basic Salary of £24,000 and reviewed after successful 6 month probation - negotiable depending on experience
- Monthly bonus up to an additional £100 p/m
- Annual bonus
- Holiday starting at 21 days + bank holidays, rising with length of service up to 27 days + bank holidays
- Hybrid working once trained/competent for the role (1 day at home and 4 days office) following training and a successful probation period
- Working hours - week 1 - 8:30am - 5:00pm Week 2 9:30am - 6:00pm, rolling shift pattern
- 10% employer contribution (employee does not have to contribute)
- 4 times death in service
- BUPA cash plan (medical expenses)
- Free parking
Insurance Customer Service Representative in Norwich employer: Energy Jobline ZR
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StudySmarter Expert Advice🤫
We think this is how you could land Insurance Customer Service Representative in Norwich
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Energy Jobline ZR). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Energy Jobline ZR. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Insurance Customer Service Representative in Norwich
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Energy Jobline ZR.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Energy Jobline ZR. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Energy Jobline ZR to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Energy Jobline ZR, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Energy Jobline ZR's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
