At a Glance
- Tasks: Assist customers with personal loan enquiries and ensure excellent service in a fast-paced contact centre.
- Company: Join a dynamic team at a leading contact centre in Newcastle upon Tyne.
- Benefits: Enjoy 25 days annual leave, 8 bank holidays, and additional perks.
- Why this job: Make a real difference by helping customers achieve their financial goals.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 32000 € per year.
Energy Jobline ZR is seeking a Customer Service Representative for a busy contact centre in Newcastle upon Tyne. You will handle inbound customer enquiries about personal loan applications and existing loans while working professionally in a fast-paced environment.
The role emphasizes delivering excellent customer outcomes with a focus on first-call resolution. The position offers competitive terms, including 25 days annual leave plus 8 bank holidays and additional perks.
Onsite Banking Customer Advisor (Contract to Permanent) in Newcastle upon Tyne employer: Energy Jobline ZR
As an Onsite Banking Customer Advisor in Newcastle upon Tyne, you will join a dynamic team dedicated to providing exceptional customer service in a fast-paced contact centre environment. The company prides itself on fostering a supportive work culture that prioritises employee well-being, offering competitive benefits such as 25 days of annual leave plus bank holidays, and ample opportunities for professional growth and development. With a strong focus on first-call resolution, you will play a vital role in ensuring customer satisfaction while enjoying the unique advantages of working in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Banking Customer Advisor (Contract to Permanent) in Newcastle upon Tyne
✨Tip Number 1
Make sure you know the ins and outs of personal loans before your interview. Brush up on common customer queries and think about how you'd handle them. This will show you're ready to deliver those excellent customer outcomes they’re after!
✨Tip Number 2
Practice your communication skills! Since you'll be in a busy contact centre, being clear and concise is key. Try role-playing with a friend or family member to get comfortable with handling inquiries.
✨Tip Number 3
Don’t forget to highlight your ability to work in a fast-paced environment. Share examples from previous jobs where you’ve successfully managed multiple tasks or handled high-pressure situations. It’ll make you stand out!
✨Tip Number 4
Apply through our website for the best chance at landing the job! We want to see your application and help you get started on this exciting journey. Plus, it’s super easy to do!
We think you need these skills to ace Onsite Banking Customer Advisor (Contract to Permanent) in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service, especially in handling inquiries and resolving issues. We want to see how you can bring your skills to our busy contact centre!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you're passionate about customer service and how you can contribute to delivering excellent outcomes for our customers. Keep it engaging and personal!
Showcase Your Communication Skills:Since you'll be dealing with customer enquiries, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of personal loans and the common queries customers might have. Brush up on the basics of loan applications and existing loans so you can confidently answer questions and demonstrate your expertise.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues, especially in a fast-paced environment. Highlight your ability to achieve first-call resolution, as this is key for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Active Listening
During the interview, show that you can listen attentively. This is crucial for a Customer Service Representative. Practice paraphrasing questions back to the interviewer to demonstrate your understanding and ensure you’re addressing their concerns directly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
