At a Glance
- Tasks: Handle customer enquiries about personal loans in a fast-paced contact centre.
- Company: Join a major UK high street banking client with a supportive team.
- Benefits: Enjoy 25 days annual leave, kitchen facilities, and no bank holiday work.
- Other info: Flexible shifts with a dynamic team and opportunities for career growth.
- Why this job: Make a real difference by delivering excellent customer experiences every day.
- Qualifications: Professionalism, confidence, and ability to thrive in a KPI-driven environment.
The predicted salary is between 20000 - 25000 € per year.
We are currently hiring for a Customer Service Representative to join a busy contact centre environment supporting a major UK high street banking client.
About the Role
You will handle inbound customer enquiries relating to personal loan applications and existing loan accounts. This role requires professionalism, confidence, and the ability to work in a fast‑paced, KPI‑driven environment while delivering excellent customer outcomes. You will be responsible for supporting contractual service levels and ensuring a high-quality customer experience with a strong focus on first-call resolution.
Working Hours
- 37.5 hours per week
- Monday–Friday: 08:00–20:00
- Saturday & Sunday: 09:00–18:00
- Shifts operate on a rotation basis
- No Bank Holiday working
Rest Period
- 30-minute lunch break
- Standard health & safety break
Pay, Annual Leave & Benefits
- Basic Salary
- Overtime must be pre-authorised by management
- 25 days annual leave + 8 bank holidays
- Day One access to Kitchen facilities (fridge, microwave, hot/cold water)
- Shower facilities
- Toilets
- Prayer room
Apply now!
Customer Service Representative in Newcastle upon Tyne employer: Energy Jobline ZR
Join a dynamic team as a Customer Service Representative in Newcastle upon Tyne, where we prioritise employee well-being and professional growth. Our supportive work culture fosters collaboration and excellence, offering 25 days of annual leave plus bank holidays, and access to essential facilities to ensure a comfortable working environment. With a focus on delivering outstanding customer service for a major UK high street banking client, this role provides a meaningful opportunity to make a difference while enjoying a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research their values and mission, especially since you're applying for a role in customer service. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it's crucial to demonstrate your ability to communicate clearly and confidently. Try role-playing common customer scenarios with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills! In a fast-paced environment like this, employers want to see how you handle challenges. Think of examples from your past experiences where you resolved issues effectively and be prepared to share them.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining us in delivering excellent customer outcomes!
We think you need these skills to ace Customer Service Representative in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service, especially in fast-paced environments. We want to see how you've handled customer enquiries and resolved issues effectively.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and explain why you’d be a great fit for our team. Keep it professional but let your personality come through.
Showcase Your Skills:In your application, emphasise skills like communication, problem-solving, and the ability to work under pressure. We’re looking for candidates who can deliver excellent customer outcomes right from the first call.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about your application status.
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with common customer service scenarios, especially those related to personal loans. This will help you answer questions confidently and show that you're ready to tackle the challenges of the job.
✨Showcase Your Communication Skills
As a Customer Service Representative, communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction. This will demonstrate your ability to deliver excellent customer outcomes.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview to assess how you handle customer inquiries. Think about how you would approach a call regarding a loan application or an existing account. Practising these scenarios can help you feel more at ease and showcase your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
