About the Role
The Network Compliance Senior Manager will perform a key risk management role in the second line of defence for Capital One’s network and merchant businesses to help implement the framework for the network compliance program. The Network Compliance Senior Manager is a critical member of the team responsible for delivering effective challenge and compliance advice for business processes worldwide, as well as serving as a subject matter expert to ensure the development of the network compliance program at Capital One aligns with the company’s broader enterprise risk management framework.
Responsibilities
- Utilize subject matter expertise to provide advice and effective challenge on compliance risks impacting the network and merchant businesses through both formal and informal engagements
- Develop expert‑level understanding of network and merchant business processes
- Analyze business processes and determine applicability of laws and regulations based on Capital One’s global legal inventory
- Proactively identify trends in business data and demonstrate appreciation of network payments compliance risks, including emerging external risks
- Maintain subject matter expertise in the broader payments industry and applicable laws, rules, and regulations
- Collaborate with first and second line functions to analyze the existing risk management program framework and applicability to the network and merchant services business; educate and influence risk management colleagues and senior leaders with respect to nuanced or specialized considerations, as necessary
- Ensure ongoing application of compliance requirements to business expansions and new products, including as the network and merchant businesses engage with new downstream entities, evaluate new opportunities for card acceptance, or develop new products
- Develop strong relationships with Business Risk, Legal, and Audit peers to support the ongoing network compliance integration
Qualifications
- Strong organizational skills, clear results, and focus on achieving both short and long‑term goals
- Successful track record of thriving in both a highly regulated industry and a fast‑paced, entrepreneurial, and dynamic environment
- Collaborative, solution‑oriented mindset with solid teamwork skills; ability to build and leverage the capabilities of a high‑performing team
- Highly developed interpersonal, presentation, and communication skills (written and oral) coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal, and negotiation skills
- Ability to balance operating independently with appropriate escalation and interaction with senior leadership
- Ability to thrive as a team player and interact with associates across functions, departments, and job levels, both inside and outside the Compliance Department
- Understanding of key regulatory requirements and the three lines of defence risk‑management framework
- Bachelor’s Degree or relevant experience
- A compliance‑specific skillset/knowledge
- Significant experience in legal, compliance, or risk management OR relevant regulatory experience in consumer financial services or payments industry
- Advanced degree, including Doctorate or Master’s degree, is desirable
Location & Work Model
- This is a permanent position and can be based in either our Nottingham or London offices.
- Our hybrid working model offers flexibility to work from our offices and from home when needed.
- Associates are encouraged to use our offices on Tuesdays, Wednesdays, and Thursdays.
- Number of days spent in the office will usually be led by the type of work you’re doing and the hybrid working patterns of the people you partner most closely with.
- Many associates have flexible working arrangements and we are open to discussing an arrangement that works for you.
Benefits
- Bring us all this – and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation.
- We offer strong and diverse career progression for high performers, investing heavily in developing great people through our training programmes and appropriate external providers.
- Immediate access to core benefits including pension scheme, bonus, generous holiday entitlement, and private medical insurance – with flexible benefits available such as season‑ticket loans, cycle‑to‑work scheme, and enhanced parental leave.
- Open‑plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head‑office has a fully‑serviced gym, subsidised restaurant, mindfulness, and music rooms; in London you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café.
EEO Statement
We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with typically under‑represented groups in our industry and are particularly keen to hear from women, the + community, and minority candidates.
