At a Glance
- Tasks: Manage the shipment of clients' goods and provide top-notch customer service.
- Company: Join an iconic British brand with over 400 years of experience.
- Benefits: Enjoy 25 days holiday, health discounts, and a supportive Employee Assistance Programme.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be the first point of contact and inspire confidence in our customers.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 31500 - 38500 £ per year.
Job Description
Our client is an iconic British brand, and they have been relocating families and businesses locally and across the world for over 400 years.
They are seeking a dedicated and enthusiastic individual to join their Government Contracts Move Manager Team, with a passion for customer service and a desire to exceed our clients’ expectations.
The Successful candidate will be the first point of contact for our customers and will inspire confidence in our brand with excellent communication and problem-solving skills.
- Company Benefits
- Employee Assistance Programme - EAP (supports our employees’ wellbeing on many issues both in and out of work)
- Health & Fitness Discount Vouchers
- Free Staff Parking
- 25 days holiday plus Bank Holidays (33 days)
- Birthday Voucher
- Christmas Voucher
- Dress Down Fridays
- Staff Rewards Voucher Scheme based on performance
- Staff Referral Scheme
- Paid time off for volunteering
- Eye care vouchers
- Free Flu Vaccination
- Pension contributions after 3 months service
The Role
You will be responsible for providing advice and information to our corporate customers in line with our contract.
You will have a high regard for customer service and quality standards and you will closely monitor the tracking of consignments worldwide via our centralised system, whilst ensuring that all internal departments, sister companies and agents are adhering to customer expectations
Responsibilities
YOUR MAIN TASK WILL BE TO MANAGE THE SHIPMENT OF INDIVIDUAL CLIENT’S GOODS ON BEHALF OF OUR CORPORATE ACCOUNTS. IN ORDER TO ACHIEVE THIS YOU WILL NEED TO:
- Move Manage complete door to door services for each posting
- Provide complete customer service and officer contact in line with KPI’s and contract requirement
- Liaise with agent network and internal departments for operational requirements
- Manage financial and operational process file through our operational system – Navision
- Manage financials of each file in line with contracted rates and specification
- Issue and collection of PMR from officer at end of move
- Support with processing of MAF and initiations
- Any additional admin duties where time permits and as required
Skills, Knowledge & Experience
- First class communication skills, both written and verbal
- Excellent Customer Service skills
- Excellent telephone manner
- Previous experience with Microsoft Word, Excel and Outlook
- Adaptable to the various tasks required and a team player
- A proactive and optimistic attitude
- Well presented, reliable and punctual
Personal Attributes
- Consultative Skills – understanding customer requirements and competitive environment
- Organised
- Ability to work under pressure and deliver to deadlines
- Flexible
- Proactive
- Approachable
- Motivated
- #J-18808-Ljbffr
Move Manager - Government Contracts in Kings Langley employer: Energy Jobline ZR
World Wide Technology (WWT) is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Programme Director in London. With a strong focus on employee growth, WWT offers opportunities to lead cutting-edge automation projects while working in a hybrid environment that promotes work-life balance. The company values transparent communication and client-first service, ensuring that employees are empowered to drive meaningful outcomes and develop their skills in a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Move Manager - Government Contracts in Kings Langley
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Energy Jobline ZR.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Energy Jobline ZR. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Move Manager - Government Contracts in Kings Langley
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Energy Jobline ZR, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Energy Jobline ZR and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Energy Jobline ZR. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Energy Jobline ZR.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Energy Jobline ZR.
