At a Glance
- Tasks: Support user base with ICT Service Desk and deliver new technologies.
- Company: Join Hinckley & Bosworth Borough Council, a supportive council focused on digital transformation.
- Benefits: Enjoy flexible working, generous annual leave, and a relocation package up to £5,000.
- Other info: Position based in Melton Mowbray, with occasional hybrid working available.
- Why this job: Play a pivotal role in enabling digital transformation for two councils.
- Qualifications: Experience in 1st and 2nd line IT support and strong troubleshooting skills in Microsoft technologies required.
The predicted salary is between 38220 - 38220 £ per year.
Salary: £33,699 up to £38,220 per annum pro rata
Grade: 6
Location: based at Melton Borough Council offices, Leicestershire
Contract: permanent, 37 hours per week, Monday to Friday
About the role
Do you want to play a pivotal role in enabling two district and borough councils to achieve their digital transformation ambitions? We are looking to recruit a talented End User Services Engineer who will support our user base to get the best out of the technology we use.
What you will be doing
You will work with internal customers, suppliers and colleagues to deliver the highest-quality ICT Service Desk experience as well as delivering new technologies and ways of working to the organisation. You will focus on delivering great customer service, excellent solutions as well as proactive maintenance to keep our technology estate in tip-top condition. The ICT End User Services Engineer works exclusively with all technologies and devices that our customers use; therefore you will need to be able to confidently support the technologies we use:
- Desktop: Windows 11, Microsoft365, Teams, SharePoint, Citrix XenApp/XenDesktop
- Mobile: Android through our MDM (Intune)
- Microsoft Services: Exchange, SQL, SCCM/Microsoft Endpoint Configuration Manager (MECM), WSUS
- Active Directory and Windows administration tools
- Virtualisation technologies: VMware, Nutanix (Acropolis)
- Remote access systems: TeamViewer
About you
You will be a proactive and technically capable End User Services Engineer who thrives in a busy, multi-site environment. Have strong troubleshooting skills across Microsoft technologies, paired with excellent customer service and communication. Be flexible and reliable, able to work predominantly on-site while supporting hybrid ways of working.
Essential criteria
- Full UK driving licence and access to a suitable vehicle to travel between sites.
- Experience of providing 1st and 2nd line IT service desk support within a busy, multi-site environment, working to ITIL principles.
- Strong technical troubleshooting skills across Microsoft technologies, including Windows, Active Directory and Microsoft 365.
- Occasional hybrid working may be available however there will be an expectation for 4 or more days per week to be office-based in Melton.
Closing date: 7 June 2026
Interview date: Week beginning 15 June 2026
Why Join Hinckley & Bosworth Borough Council
A great place to work, grow and make a real difference. Join a flexible, supportive council offering great development, strong wellbeing, financial benefits and values that put people first. Make a real difference in Hinckley & Bosworth.
Benefits
- Flexible working - flexi-time, hybrid, part-time and compressed hours (role-dependent)
- Generous annual leave - 26-33 days + bank holidays
- Career development - training, funded qualifications, apprenticeships, e-learning
- Strong wellbeing support - EAP & counselling, occupational health, wellbeing sessions
- Financial benefits - competitive pay, cost-of-living increases, local government pension scheme
- Salary-sacrifice schemes - tusker cars, tech, cycle to work
- Relocation package up to £5,000
- Lifestyle discounts - retail, travel, entertainment and more
ICT End User Services Engineer in Melton Mowbray employer: Energy Jobline ZR
Hinckley & Bosworth Borough Council offers a supportive environment with flexible working options and strong wellbeing support. Located in Leicestershire, it provides excellent transport links to major cities. The council values career development through training and funded qualifications.
