Manchester - 3 days onsite weekly in South Manchester / Cheshire
£90,000 - £100,000 + package
A PE-backed services business undergoing significant transformation is hiring a Global Process Owner (Commercial) to take ownership of commercial processes, customer acquisition journeys, onboarding and customer lifecycle transformation across a rapidly evolving organisation.
This role is for somebody who enjoys solving messy problems, simplifying complexity and taking genuine ownership of how commercial processes operate across a business.
You will work horizontally across multiple functions without direct authority, partnering with senior stakeholders across sales, customer teams, technology and operations to redesign processes, remove friction and improve commercial performance.
*This is not a traditional project management role.
*It is not a PMO role.
*It is not a pure process mapping exercise.
The focus is ownership, accountability and delivering meaningful operational change.
What you'll be doing:
- Owning and improving end-to-end commercial processes across customer acquisition, onboarding and customer lifecycle journeys
- Identifying operational friction points and redesigning workflows to improve efficiency, customer experience and commercial performance
- Working across Sales, Customer Success, Operations, Product and Technology teams to create scalable commercial processes
- Building governance, KPIs and performance measures across commercial processes and customer journeys
- Driving process improvements through automation, technology and AI-enabled workflows
- Embedding new ways of working and creating long-term ownership across cross-functional teams
Particularly interested in people from backgrounds such as:
- Commercial Process Ownership
- Commercial Transformation
- Sales Operations
- Customer Success Operations
- Customer Journey OwnershipCommercial Excellence
- B2B services or subscription businesses
- SaaS or technology-enabled organisations
Experience I'm looking for:
- Experience owning commercial processes end-to-end
- CRM-driven environments (Salesforce beneficial)
- Revenue operations, onboarding, customer lifecycle or commercial process ownership experience
- Comfortable influencing cross-functional stakeholders without direct authority
- Commercial KPI ownership and data-driven decision making
- Experience operating within fast-paced, ambiguous environments
- Experience improving processes through automation, technology or AI-enabled workflows
Hybrid working with 3 days per week onsite in South Manchester.
For more details please apply with an up to date CV
