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For Companies At a Glance
- Tasks: Lead a team of engineers, manage overseas installations, and ensure top-notch customer service.
- Company: Join a world-class manufacturer dominating the market.
- Benefits: Negotiable salary, enhanced pension, 25 days holiday, and life assurance.
- Other info: Opportunity for career growth and international exposure.
- Why this job: Make an impact in a technical role while developing your leadership skills.
- Qualifications: Leadership experience and engineering qualification required; strong communication skills essential.
The predicted salary is between 40000 - 50000 £ per year.
We have a brand new role available for a Field Service Manager; a technical role with a real focus on customer service. The role is based in Middleton and will suit someone with technical service and engineering skills & experience.
What You Get:
- Negotiable basic salary DOE
- Enhanced pension
- 25 days holiday + stats
- Life assurance
- The opportunity to work for a world class manufacturer who dominate their marketplace.
The Job:
- You’ll be responsible for a small team of field service engineers and administrators who are often overseas.
- You’ll be responsible for the effective planning, resource management and coordination of the team when working on overseas installations/commissioning, process optimisation and general maintenance and repair.
- You’ll ensure that all relevant drawings and documentation relative to the engineers' visits are complete and available.
- Dealing with customer queries regarding technical or engineering issues.
- Liaise with other business units with regards to major installation projects.
- Create and issue technical quotations, order creation and definition and relevant costings, and follow up as needed.
- Organise staff training, approval of flights and expenses.
- You will be required to visit customer sites overseas on an infrequent basis, mainly in the period of induction.
About You:
- Previous leadership experience is essential, ideally with an understanding of the management of remote teams.
- Engineering qualification, ideally HNC or above.
- Experience of coaching and developing teams.
- PC literate with MS Office and MRP/ERP management systems.
- You’ll be a confident and articulate communicator – telephone, face to face and written.
- Excellent customer service skills.
Field Service Manager in Manchester employer: Energy Jobline ZR
Contact Detail:
Energy Jobline ZR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and service sectors. You never know who might have a lead on that perfect Field Service Manager role. Plus, personal recommendations can really give you an edge.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical knowledge and customer service skills. Be ready to discuss how you've managed teams and tackled challenges in the past. We want to see your leadership shine!
✨Tip Number 3
Showcase your experience with remote teams. Highlight any previous roles where you’ve successfully coordinated staff from afar. This is key for the Field Service Manager position, so make sure it’s front and centre in your discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Field Service Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical service and engineering skills. We want to see how your experience aligns with the Field Service Manager role, so don’t be shy about showcasing your leadership experience and any relevant qualifications.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your customer service skills and how you’ve successfully managed remote teams in the past. We love a good story!
Show Off Your Communication Skills: Since this role involves liaising with customers and other business units, make sure your written application reflects your confident and articulate communication style. Keep it clear, concise, and professional – we’re looking for someone who can communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other amazing opportunities we have available!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to field service management. Be prepared to discuss your engineering qualifications and any relevant experience you have in managing remote teams. This will show that you’re not just a people manager but also technically savvy.
✨Showcase Your Leadership Skills
Since previous leadership experience is essential, think of specific examples where you've successfully led a team. Prepare to talk about how you’ve coached and developed team members, especially in a remote setting. This will demonstrate your capability to manage the small team of engineers and administrators effectively.
✨Customer Service is Key
This role has a strong focus on customer service, so be ready to share instances where you’ve dealt with customer queries or resolved technical issues. Highlight your excellent communication skills and how you ensure customer satisfaction, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, such as planning overseas installations or handling unexpected challenges. Think through how you would approach these situations and be ready to articulate your thought process clearly. This will showcase your problem-solving abilities and resource management skills.