Contracts Manager (Waste Disposal) in Manchester

Location: Manchester (Hybrid)

Salary: Attractive plus benefits.

Responsibilities

• Manage the operational and performance monitoring aspects of the waste & resources disposal contracts, ensuring that output specifications are met or exceeded, and key targets are met.
• Develop, implement and maintain new processes, systems and procedures for the effective management of the contracts, to aid continuous improvement in performance and service provision.
• Provide technical advice in complex contractual areas and support all stakeholders in relation to the successful implementation and management of the contracts.
• Build and maintain effective relationships with the contractors, Districts, elected members and external bodies and agencies.
• Resolve contractual issues through negotiation with the contractor(s) and partner organisations.
• Monitor compliance with the Performance Management Framework.
• Verify contract payments and reconcile in accordance with the contracts and payment mechanism requirements.
• Initiate business continuity and contingency plans to prepare for situations where the contractor(s) cannot deliver, ensuring service continuity for districts.
• Identify, evaluate and apportion contract risk as part of an overall risk management framework, ensuring mitigating actions are in place and recorded in the Risk Register.
• Manage, motivate and develop staff within the Contract Management Team to ensure the client function operates effectively and to a high standard.
• Monitor and report on performance indicators and targets, including output requirements, deadlines and quality objectives, reviewing achievements against agreed targets and objectives.
• Verify contract data and subsequent reporting – including waste data flow and other key statistical information – ensuring all data is accurate, fully documented and controlled, audited, and available on time to meet statutory obligations and other information provision requirements.
• Actively promote and represent the Authority locally and nationally so that it develops and influences waste management at a local, regional and national level.
• Provide full and timely responses to service requests, queries and complaints from the public, members, audit teams and other stakeholders as appropriate.
• Liaise with the Waste Collection Authorities (Districts) to ensure any new collection services or changes do not adversely affect the waste disposal services’ contracts.
• Manage the relevant capital and revenue budgets.
• Assist in the provision of accurate and timely information for managerial, financial planning and reporting purposes.
• Responsible for the development and implementation of appropriate contract management information systems.
• Ensure awareness of Health & Safety policy and the responsibilities it places on individuals and teams.

Knowledge, Skills and Experience

• Experience of working in waste management, including a good operational understanding of waste disposal facilities.
• Competent computer skills, including advanced skills in the use of spreadsheets and databases.
• Significant experience of collating, interpreting and analysing performance data.
• Experience and knowledge of working with performance management frameworks and supporting systems.
• Ability to collate, interpret and analyse data and information and present it in a clear and concise way.
• Ability to produce comprehensive procedures and reports.
• Experience of prioritising workloads in order to meet strict deadlines.
• Excellent communication, both written (proficient in writing reports) and verbal.
• Proven ability to work under pressure and to tight deadlines.
• Ability to problem-solve and have a solution-focused approach.
• Ability to liaise effectively with staff at all levels and with contacts outside the Authority.

This is a full-time, permanent position working 9am-5pm, Monday to Friday. The successful incumbent will split their working week between on-site, office and working from home.