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For Companies At a Glance
- Tasks: Lead the responsive repairs service and enhance customer experience across London.
- Company: Values-led housing organisation focused on community impact.
- Benefits: Competitive salary, career progression, and a chance to influence service delivery.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Shape the future of housing services and drive meaningful improvements.
- Qualifications: Proven leadership in housing, strong team-building skills, and budget management experience.
The predicted salary is between 60000 - 75000 ÂŁ per year.
We are working in partnership with a well‑established, values‑led housing organisation to recruit a Senior Operations Manager for their Responsive Repairs Division. This is a senior leadership role offering genuine influence over customer experience, service performance, and strategic direction. This opportunity is ideal for an experienced housing or property services leader who wants to take full ownership of a critical front‑line service and drive measurable improvement across repairs delivery and complaint handling.
The Opportunity
Reporting into senior leadership, you will hold full strategic and operational accountability for the responsive repairs service across a diverse London housing portfolio, alongside oversight of departmental complaints. With responsibility for a circa £4 million annual budget, you will establish a strong customer‑first culture, deliver operational excellence, ensure regulatory compliance, and maximise value for money through effective contract and performance management. This role offers the opportunity to help shape how services are delivered and how customers experience their homes.
About You
We’re looking for a confident, experienced leader who brings:
- Proven senior‑level experience within housing, responsive repairs, property services
- A strong track record of building and leading high‑performing teams in housing maintenance environments
- Extensive experience managing and performance‑managing third‑party contractors
- Sound commercial skills and experience of managing large‑scale budgets
- High levels of IT literacy, including repairs management systems and workforce planning tools
Qualifications & Compliance
- IOSH Managing Safely (5‑day) or NEBOSH Construction Certificate – essential
- Housing Management qualification (e.g. CIH Level 4 or above)
- Ability to pass a Basic DBS check
If you are looking for a long term position that offers variety, the ability to influence and implement best practice alongside opportunities to progress and develop your career, this could be it!
Senior Operations Manager (Repairs) in City of London employer: Energy Jobline ZR
Contact Detail:
Energy Jobline ZR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager (Repairs) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and property services sector. Attend industry events or join relevant online groups. We can’t stress enough how personal connections can lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the organisation’s values and recent projects. Tailor your responses to show how your experience aligns with their mission. We want you to shine and demonstrate that you’re the perfect fit for their team!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've built high-performing teams and managed budgets effectively. We believe that sharing your success stories can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to make a difference in the housing sector.
We think you need these skills to ace Senior Operations Manager (Repairs) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in housing and property services, especially any leadership roles you've held. We want to see how your skills align with the Senior Operations Manager role!
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Use numbers and examples to demonstrate how you’ve improved service performance or managed budgets effectively. This will help us see the impact you can make.
Keep It Professional Yet Personal: While we love a professional tone, don’t be afraid to let your personality shine through. Share your passion for customer service and how you’ve built strong teams. We’re looking for someone who fits our values-led approach!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Numbers
As a Senior Operations Manager, you'll be handling a significant budget. Brush up on your financial acumen and be ready to discuss how you've managed budgets in the past. Bring specific examples of how you maximised value for money and improved service delivery.
✨Showcase Your Leadership Style
This role requires strong leadership skills. Prepare to talk about your experience in building and leading high-performing teams. Share stories that highlight your ability to inspire and motivate others, especially in challenging situations within housing maintenance.
✨Understand the Regulatory Landscape
Familiarise yourself with the regulations and compliance standards relevant to the housing sector. Be prepared to discuss how you've ensured compliance in previous roles and how you plan to maintain these standards in the new position.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, particularly around complaint handling and service performance. Think of specific scenarios where you've successfully resolved issues or improved processes, and be ready to share those insights during the interview.