At a Glance
- Tasks: Lead cleaning contracts and manage teams to ensure high service standards.
- Company: A leading organisation in Facilities Management with a focus on client relationships.
- Benefits: Competitive salary, travel allowance, and opportunities for professional growth.
- Other info: Flexible working hours and significant responsibility in a dynamic role.
- Why this job: Make a real impact in a fast-paced environment while managing diverse teams.
- Qualifications: Experience in the cleaning industry and strong management skills required.
The predicted salary is between 65000 - 65000 € per year.
Salary: £65k plus Travel Allowance
Job Status: Full Time/ Permanent
Location: London
Hours of Work: Hours to meet the needs of the business but based on a 40 hour week. You will be expected to organise your own week around client and operational requirements.
Our client, a leading organisation within the Facilities Management sector, is currently recruiting for a Senior Operations Manager to oversee cleaning contracts across a multi-site portfolio. This is a key role focused on ensuring the consistent delivery of high-quality cleaning services, maintaining strong client relationships, and supporting continued business growth in a fast-paced, service-driven environment.
Reporting to the Portfolio Director, you will take responsibility for several cleaning contracts and sites, managing a team of Area and Building Managers. You will ensure the consistent delivery of high cleaning service standards, operational efficiency, and financial performance across your portfolio, maintaining excellent levels of presentation, compliance, and client satisfaction.
Key Responsibilities
- Lead the mobilisation of new contracts
- Manage and support Area and Building Managers
- Build and maintain strong client relationships, leading regular review meetings
- Monitor service delivery against KPIs and SLAs
- Oversee recruitment and development of teams
- Ensure Health & Safety compliance across all sites
- Manage budgets, including wage and contract cost control
- Oversee subcontractors and suppliers
- Produce regular operational and financial reports
- Support contract reviews, pricing, and business growth initiatives
- Assist with presentations for new business and renewals
About You
- Proven experience within the cleaning industry (essential)
- Strong background managing multiple contracts and teams
- Commercially aware with solid financial understanding
- Confident managing client relationships, including challenging situations
- Excellent communication and organisational skills
- Able to work independently and as part of a senior management team
- IT proficient (Google Workspace knowledge beneficial)
- Flexible approach to working hours to meet business needs.
Minimum 40 hours per week. High-paced role with significant responsibility. Handling of confidential and sensitive information required.
If you are an experienced operations professional looking for a senior role with autonomy and the opportunity to make a real impact across a growing portfolio, we would be keen to hear from you. This is an excellent opportunity to join a forward-thinking organisation where service delivery and client relationships are at the heart of everything they do.
Senior Operations Manager in City of London employer: Energy Jobline ZR
Join a leading organisation in the Facilities Management sector as a Senior Operations Manager in the vibrant City of London, where you will enjoy a competitive salary of £65k plus travel allowance. Our company fosters a dynamic work culture that prioritises employee growth and development, offering opportunities to lead impactful projects while maintaining strong client relationships. With a focus on high-quality service delivery and operational excellence, this role provides the autonomy to shape your week around client needs, making it an ideal environment for professionals seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a Senior Operations Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to client relationships and service delivery. This will help you tailor your answers and show that you're genuinely interested in making an impact in their organisation.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience managing multiple contracts and teams, as well as how you've handled challenging situations with clients. Confidence is key, so rehearse your responses until they feel natural.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Senior Operations Manager in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your proven experience in the cleaning industry and your ability to manage multiple contracts and teams. We want to see how you can bring value to our operations!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior Operations Manager role. Share specific examples of how you've built strong client relationships and managed teams effectively. We love a good story!
Showcase Your Financial Acumen:Since this role involves managing budgets and financial performance, make sure to highlight your commercial awareness and solid financial understanding. We want to know how you've successfully controlled costs and improved profitability in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Stuff
Make sure you brush up on your knowledge of the cleaning industry and facilities management. Understand the key performance indicators (KPIs) and service level agreements (SLAs) that are crucial for the role. This will show that you're not just interested in the position, but that you also have a solid grasp of what it entails.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams and contracts in the past. Be ready to discuss specific challenges you've faced and how you overcame them. This is your chance to demonstrate your ability to lead Area and Building Managers effectively.
✨Client Relationship Focus
Think about times when you've built strong client relationships or handled difficult situations with clients. Be prepared to share these experiences during the interview, as maintaining client satisfaction is key in this role. Highlight your communication skills and how you ensure client needs are met.
✨Be Ready for Financial Discussions
Since the role involves managing budgets and financial performance, be prepared to discuss your experience with financial oversight. Bring examples of how you've controlled costs and improved profitability in previous roles. This will show that you understand the commercial side of operations management.
