At a Glance
- Tasks: Lead commercial operations and drive growth for a globally recognised consumer brand.
- Company: Join a dynamic team at the intersection of toys, entertainment, and licensing.
- Benefits: Competitive salary, full corporate benefits, and hybrid working model.
- Other info: High visibility role with opportunities for transformation and operational excellence.
- Why this job: Shape and scale the commercial engine of a high-growth international business.
- Qualifications: Senior leadership experience in Sales or Customer Operations, preferably in FMCG or retail.
The predicted salary is between 110000 - 125000 £ per year.
Salary - c.£110,000 - £125,000
Full corporate benefits package
There are roles that maintain the machine. And there are roles that rebuild and scale it. This is firmly the latter. We’re partnering with a globally recognised consumer brand operating at the intersection of toys, entertainment and licensing, a business with huge cultural relevance and ambitious growth plans across EMEA. They are now looking for a Senior Director of Sales Operations to take full ownership of the commercial engine behind that growth.
Opportunity
This is a high-impact leadership role, reporting directly into the EMEA leadership team, responsible for shaping and delivering end-to-end commercial operations across the region. You’ll sit at the heart of the business, connecting Sales, Finance, Supply Chain and Customer teams & ensuring the organisation is set up to scale efficiently, profitably and with precision.
What You’ll Own
- Leadership of the full Order-to-Cash lifecycle, driving accuracy, efficiency and cash flow improvement
- Ownership of customer operations, compliance and onboarding across EMEA
- Development of commercial analytics, forecasting and performance insight to support decision-making
- Oversight of flow planning, pricing governance and stock allocation strategy
- Driving operational excellence across customer service, fulfilment and execution
- Leading training, capability building and continuous improvement initiatives
- Managing and developing a high-performing, multi-functional team
- Acting as a key partner to Sales in supporting strategic accounts and revenue delivery
Why This Role Is Different
- True ownership of the commercial operating model across a global region
- A role that blends strategy, transformation and hands‑on execution
- Opportunity to simplify complexity and build scalable infrastructure
- High visibility and influence across senior leadership teams
- A business where pace, creativity and commerciality genuinely intersect
About You
You’re a commercially minded operator who understands that growth doesn’t happen without strong foundations. You’ll likely bring:
- Senior leadership experience across Sales Operations / Customer Operations in FMCG, consumer or retail‑led environments
- Deep understanding of Order-to-Cash, compliance, and commercial analytics
- Experience operating in international, matrix organisations
- A track record of driving transformation and improving operational performance
- The ability to influence at senior level and lead through complexity
- Comfort balancing strategic thinking with executional delivery
The Bigger Picture
This is a role for someone who wants to go beyond optimisation and instead build, shape and scale the engine of a high‑growth international business. If you’ve been looking for a position where you can combine commercial impact with operational leadership at scale, this is one worth exploring.
Senior Director Commercial Operations - EMEA in London employer: Energy Jobline ZR
As a Senior Director of Commercial Operations at this globally recognised consumer brand in London, you will thrive in a dynamic and innovative work culture that champions creativity and collaboration. The company offers a comprehensive benefits package, alongside exceptional opportunities for professional growth and development within a high-impact leadership role that directly influences the commercial engine of the business. With a focus on operational excellence and strategic transformation, this is an ideal environment for those looking to make a meaningful impact in a fast-paced, culturally relevant industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Director Commercial Operations - EMEA in London
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and engage on platforms like LinkedIn. We can’t stress enough how important it is to make those personal connections that could lead to your next big opportunity.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their culture, values, and recent developments. We want you to walk in with confidence, ready to discuss how your experience aligns with their ambitious growth plans.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've driven transformation and improved operational performance in previous roles. We believe that demonstrating your impact can set you apart from the competition.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. We recommend expressing your enthusiasm for the role and reiterating how you can contribute to their commercial operations.
We think you need these skills to ace Senior Director Commercial Operations - EMEA in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Director in Commercial Operations. Highlight your leadership experience and any relevant achievements in sales operations or customer operations, especially in FMCG or retail environments.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven transformation and improved operational performance in previous roles.
Showcase Your Strategic Thinking:In your application, don’t just list your skills—show us how you’ve used them to influence senior-level decisions and lead through complexity. We want to see your ability to balance strategic thinking with executional delivery.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Numbers
As a Senior Director in Commercial Operations, you'll need to demonstrate your understanding of key metrics. Brush up on your knowledge of the Order-to-Cash lifecycle and be ready to discuss how you've improved cash flow or operational efficiency in previous roles.
✨Showcase Leadership Experience
This role requires strong leadership skills. Prepare examples of how you've managed high-performing teams and driven transformation in your past positions. Be specific about the challenges you faced and how you overcame them.
✨Connect the Dots
You’ll be working across various functions like Sales, Finance, and Supply Chain. Think about how these areas interact and prepare to discuss how you’ve successfully collaborated with different teams to achieve common goals.
✨Be Ready for Strategic Discussions
Expect questions that assess your strategic thinking. Prepare to talk about how you've balanced long-term strategy with day-to-day execution. Highlight any experience you have in simplifying complex processes to drive growth.
