At a Glance
- Tasks: Lead security and operations teams to ensure a safe and exceptional experience.
- Company: Join a dynamic team at a leading estate in Canary Wharf.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional growth.
- Other info: Be part of an equal opportunities employer committed to your development.
- Why this job: Make a real impact by ensuring safety and service excellence in a vibrant environment.
- Qualifications: Proven leadership in security or hospitality, with strong communication skills.
The predicted salary is between 40000 - 40000 £ per year.
Job Description Security & Operations Manager - Permanent, Pan Peninsula - Canary Wharf (E14) Hours of work: 42 per week, 4 on 4 off, 10:00am to 10:00pm (Days)
Salary: £40,000 per annum The Security & Operations Manager will lead and manage the Security, Concierge and wider front-of-house operations across the estate, ensuring a safe, secure and exceptional experience.
The role is responsible for operational performance, team leadership, emergency response, compliance, customer service and continuous improvement of all security and residential services.
Key responsibilities include
- Lead, motivate and develop Security, Concierge and other operational teams to deliver consistently high service standards.
- Manage recruitment, onboarding, training, performance, attendance, conduct and development of team members.
- Prepare rotas, manage holiday approvals and maintain appropriate staffing levels across all functions.
- Deliver regular briefings, toolbox talks and training to promote operational excellence and compliance.
- Oversee all aspects of estate security, CCTV, access control, Fire Control Centre operations and front-of-house services.
- Ensure patrols, inspections, shift checks and operational audits are completed and standards are maintained.
- Lead emergency responses and business continuity activities, acting as the senior operational representative when required.
- Maintain operational procedures, risk assessments, KPIs and service standards, driving continuous improvement.
- Build positive relationships with , associations, commercial occupiers, contractors and external agencies.
- Ensure enquiries, incidents and complaints are resolved professionally and within agreed timescales.
- To ensure all reported maintenance issues, leaks and similar incidents are promptly logged, followed up and resolved, with clear communication throughout.
Any issues requiring input from the Facilities Management team must be logged via e Logbooks and recorded in the daily handover to ensure visibility, effective coordination and appropriate follow-up.
- Ensure compliance with all security, fire safety, health and safety and data protection requirements.
- Lead fire testing, fire drills, emergency planning and incident investigations.
- Ensure all incidents, accidents, near misses and complaints are accurately reported and appropriately actioned.
- To take ownership of the B. life portal, communications and notifications, ensuring receive clear, timely and accurate updates on day-to-day issues as required.
- Produce operational and incident reports, maintain accurate records and ensure GDPR compliance.
Skills, Experience & Qualifications
- SIA Licence
- Proven leadership experience within security, residential or hospitality operations.
- Strong knowledge of security systems, fire safety and health & safety compliance.
- Excellent communication, stakeholder management and customer service skills.
- Experience managing teams, performance and service delivery in a fast-paced environment.
- Ability to remain calm, decisive and effective during emergencies and operational incidents.
- Proficient in operational reporting systems and management platforms
- Ballymore operates as an equal opportunities employer
- #J-18808-Ljbffr
Security & Operations Manager in London employer: Energy Jobline ZR
Energy Jobline ZR is an excellent employer for Structural Engineers, offering a vibrant work culture in the heart of Shoreditch. With a focus on innovation and collaboration, employees benefit from competitive salaries, professional development opportunities, and the chance to work on exciting projects from concept to completion within a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Security & Operations Manager in London
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Security & Operations Manager in London. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Energy Jobline ZR. Don’t hesitate to reach out and ask for insights or informational interviews!
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✨Directly Apply to Energy Jobline ZR
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We think you need these skills to ace Security & Operations Manager in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Energy Jobline ZR. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Energy Jobline ZR.
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Energy Jobline ZR.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Energy Jobline ZR.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Energy Jobline ZR.
