At a Glance
- Tasks: Schedule and plan repairs, liaise with tenants, and manage operatives' diaries.
- Company: Join a large Property Services Contractor in SE London.
- Benefits: Hybrid working, competitive salary, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Make a difference by ensuring homes are well-maintained and customers are happy.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Exciting opportunity to join a large Property Services Contractor.
Key purpose: To provide a responsive service to customers, raise work orders and respond to queries, as well as dealing with daily contract administration.
Key Responsibilities:
- Managing operatives diaries
- Liaising with tenants and operatives to arrange repairs
- Planning repairs works for pre‑ and post‑inspection, reactive, voids and emergency repairs
- Prioritising emergency works
- Booking appointments and allocating works to the available operatives, and following works from start through to completion
- Effectively communicating any concerns about work quality and ensuring operatives have the right material to complete their work
- Ensuring all relevant data is updated on a timely basis
- Accurate filing of contract paperwork and ongoing maintenance of files, including time sheets and completion sheets from subcontractors
- Establishing customer needs and providing a service in relation to repairs to properties – taking repair requests from tenants, diagnosing repairs to include trade and duration, and booking appointments
- Working with colleagues, operatives, subcontractors and other suppliers to ensure targets are met and an excellent service is delivered
- Using and updating IT and other systems, inputting and extracting information and ensuring protocol is followed
- Ensuring requirements of Health and Safety legislation are followed and undertaking Health and Safety training as required
Key Skills and Experience:
- Experience of working in a customer service environment
- Experience in a housing environment
- Experience in a repairs & maintenance environment
- Makes decisions based on set standards and procedures
- Maintains a high level of performance consistently
- Communicates in a clear, concise and constructive manner based on own knowledge and experience, meeting the needs of the caller effectively and efficiently, remaining calm and in control
- Resilient in difficult or stressful situations
- Able to empathise with customers
- Able to produce clear and concise correspondence
- Accurate IT skills (Microsoft Word)
35 hour week. If you have the relevant experience and are available straight away please apply with your most recent CV.
Repairs Scheduler / Planner in London employer: Energy Jobline ZR
World Wide Technology (WWT) is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Programme Director in London. With a strong focus on employee growth, WWT offers opportunities to lead cutting-edge automation projects while working in a hybrid environment that promotes work-life balance. The company values transparent communication and client-first service, ensuring that employees are empowered to drive meaningful outcomes and develop their skills in a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Scheduler / Planner in London
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Energy Jobline ZR, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Repairs Scheduler / Planner in London at Energy Jobline ZR.
We think you need these skills to ace Repairs Scheduler / Planner in London
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Energy Jobline ZR
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
