At a Glance
- Tasks: Manage client partnerships and oversee operations for strategic accounts in physical security.
- Company: Join a global leader in enterprise security solutions with a focus on innovation.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Work with a diverse team across multiple time zones and cultures.
- Why this job: Be a key player in shaping security solutions and driving client satisfaction.
- Qualifications: 10+ years in enterprise security management and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
About the role
The position has arisen due to global growth and a desire to expand our business to enable us to further build on client relationships and service new opportunities. The successful candidate will be responsible for building, promoting and maintaining client partnerships and initiatives for some of QCIC’s strategic accounts. They will direct and support the activities of multiple operations managing large/complex clients serving as a client advocate and a primary point of contact, facilitating all internal and external communications. They will have operational oversight so proven technical experience in enterprise level security management systems is critical. In addition, the ability to effectively drive the execution of the clients’ installation, service and advanced solutions strategies to exceed client expectations with cost effective solutions is key. The role will require the candidate to lead QCIC’s teams and partners to ensure client satisfaction, financial performance and account growth.
What you will do
- Manage an annual job volume/revenue expectation of $5+ 10 Million+
- Act as a primary point of contact on the account, responsible for managing communications for all QCIC engagements
- Work with our clients through an understanding of their business needs and know how to navigate their organisation
- Work with QCIC leadership and Strategic Account Management functions
- Develop and manage an account plan to accurately capture client vision, corporate initiatives, growth strategies and annual expectations.
- Utilise standard processes and tools that drive internal efficiencies and foster uniformity of workflows.
- Proactively manage and coordinate all operational aspects of strategic client engagements for each global account.
- Enforce the expectations of the client with QCIC teams, subcontractors, vendors and partners.
- Always represent QCIC as a leader, providing mentoring, coaching and development of the wider team.
- Serve as a client advocate and liaison between QCIC HQ, global hubs, subcontractors, vendors, partners and manufacturers.
- Help develop unique approaches and introduce advanced solutions to client challenges, building confidence in QCIC as a trusted advisor.
- Drive consistency in delivery of all QCIC services across multiple locations, regions and countries.
- Ensure adherence to specific client standards, industry best practices, code requirements and/or market regulations.
- Maintain all account documentation, direct all communications and updates to the client in a regular and proactive manner.
- Conduct scheduled internal and client business reviews on a defined and consistent basis.
- Engage the support of internal resources and partners to introduce expertise that helps clients develop and implement their strategies.
- Responsible for overall client satisfaction in delivery of all services.
- Proactively meet and communicate with client to seek detailed feedback in order to drive continuous improvement.
- Resolve issues in an effective and timely manner by engaging appropriate team members, internal resources, partners, and/or external stakeholders.
- Prepare financial proposals ensuring they are commercially sound.
- Track financial performance on all projects and services to make sure work is executed to budget.
- Compile reports to provide spend data to internal teams, clients, and senior leadership.
- Represent QCIC as a thought leader and regularly contribute to marketing material and activities ensuring QCIC is represented externally where required.
- Manage a group of approximately 2-8 global personnel.
What we are looking for
- Broad-based industry and market knowledge of enterprise level access control, video management and intrusion detection systems of 10+ years.
- Experience of managing global accounts on an enterprise level requiring support across multiple time zones.
- Ability to create internal and external organisational alignment through strategic relationships, by communicating client initiatives and driving team building.
- Accomplished leader that acts as a role model while guiding, developing and mentoring others within the organisation.
- Excellent organisational skills.
- Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint and project management tools.
- Exceptional written and oral communication skills, with ability to deliver presentations within multiple levels of an organisation.
- Advanced financial competencies.
- Confidence in contract negotiation and administration.
- Strong work ethic with personal motivation to function individually and as part of a global team.
- Strategic thinker with analytical problem-solving tools and techniques.
- Capabilities in implementing program deliverables, leveraging understanding of cultural in business practices for other regions or countries.
- Able to spot potential opportunities – expansion - DBR.
Physical Security Technical Account Manager in London employer: Energy Jobline ZR
At QCIC, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. Our commitment to employee growth is evident through comprehensive training programmes and mentorship opportunities, ensuring that our team members thrive in their careers while contributing to meaningful client partnerships. With a focus on work-life balance and a supportive environment, QCIC stands out as a leader in the security management industry, making it an ideal place for professionals seeking rewarding and impactful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Physical Security Technical Account Manager in London
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We think you need these skills to ace Physical Security Technical Account Manager in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Energy Jobline ZR. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Energy Jobline ZR.
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Energy Jobline ZR.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Energy Jobline ZR.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Energy Jobline ZR.
