Operations Engineer in City of London

The ideal candidate will have a high level of attention to detail, be familiar with how an interconnection works, and have experience with Server/Network/OTN equipment. They should possess skills in physical and logical circuit and server troubleshooting across multiple internal stakeholders, external vendors, and time zones. Flexibility with numerous tracking platforms and sheets, as well as a keen interest in improvement processes and solutions, is essential. Prior experience in a fast-paced environment, particularly in the Telco/Infrastructure field and managing external vendors and data centres, is a plus.

Responsibilities:

• Troubleshoot server and network hardware including fibre/optic cables, optics, and hardware components.
• Manage circuit move, add, change, and disconnection orders (MACDs) life cycle.
• Directly execute or manage local vendor technicians for servers, circuits, and maintenance troubleshooting.
• Facilitate physical layer installation of server and network cabling according to cabling matrices.
• Conduct physical server and circuit troubleshooting and fault analysis.
• Provide ongoing support of the production environment and coordinate with vendors, system owners, and other operations teams to resolve any issues.
• Coordinate and track requests/orders and provide weekly reports.
• Post documentation on each implementation.
• Participate in On-Call Rotation for Ad-Hoc troubleshooting between internal teams and external providers.
• Assist with other regional works during business hours for maintenance-related tasks.

Data Accuracy:

• Inventory Database Improvement Strategy:
• Server Inventory database
• Circuit Inventory database
• Spares Inventory database - Create a plan for a healthy amount of spares at each site/warehouse and trigger requests for additional spares when it reaches a certain threshold.
• Raise Site and Vendor Remote Hands to perform site audits when needed.
• Update internal documents when requested.
• Ad-Hoc Tasks:
• Have a ticketing system for tracking all requests (JIRA).
• Work with SCM, equipment vendors, and data centres to manage delivery dates and time windows.

Vendor Support:

• Initial POC for all Vendor Queries relating to interconnection and troubleshooting.
• Create Colocation Inbound/Outbound Shipments and track Deliveries when asked.
• Update internal documentation for all Internet Provider contact and circuit details.
• Schedule onsite technicians and provide site access requests for all ad-hoc/scheduled activities.
• Submit Vendor Remote Hands Requests to support physical works on site.
• Perform regular audits for all server, circuits, and spares inventory.

Qualifications:

• 2+ years experience in datacentre or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL), and within equipment lifecycle processes.
• Experience executing detailed MOPs, technical instructions, and following documentation.
• Knowledge of relevant technologies - fibre optics, DWDM/CWDM devices, network interface types: form factors and protocols.
• Strong troubleshooting skills: technical, logistical, process, and others.
• Experience planning and coordinating with field operation technicians, engineers, contractors, and vendors with Telecom ISP and Colo Providers.
• Excellent oral and written communication skills, with the ability to express ideas clearly and provide effective remote technical guidance and troubleshooting.
• Basic command-line proficiency in Linux/Unix and any switch OS CLI.
• Able to work independently with minimum supervision.
• Experience coordinating/leading junior field operation technicians/engineers, contractors, and/or vendors in a telecommunications working environment.
• Experience collaborating across multiple levels and functions.
• Anticipate problems in planning and proactively limit project-impacting factors.
• Strong documentation skills for technical processes & procedures as well as accurately recording large amounts of detailed data.
• Relevant Certifications: Server+, Network+, A+, CDCTP, CDCPM, etc.

What we offer:

• Onsite - London
• Full Time Employment; Permanent Contract
• Attractive Remuneration Package
• Career Growth Opportunities
• Skills Enhancement through Udemy Business
• Work in a well-established Multinational Company
• Supportive international team

Equal Opportunity and EEO Statement:

Centific is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, genetics, disability, age, veteran status, or other characteristics. Centific is also committed to compliance with all fair employment practices regarding citizenship and immigration status.