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- Tasks: Manage documentation and payments, ensuring accuracy in financial transactions.
- Company: Join Gatehouse Bank, a modern UK challenger bank with strong ethical values.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a flexible hybrid working policy.
- Other info: Great opportunity for career growth in a supportive and inclusive environment.
- Why this job: Be part of a team that values precision and collaboration in the finance sector.
- Qualifications: Experience in customer service or back-office roles within financial services is essential.
The predicted salary is between 35000 - 45000 £ per year.
About Gatehouse Bank: Founded in 2007, Gatehouse Bank is a UK challenger bank built on Shariah principles. With offices in London, Milton Keynes, Birmingham and Wilmslow, we provide ethical savings products and residential property finance, as well as expertise in UK real estate investment. We're proud to combine strong values with a modern, customer-first approach.
The Role: In this role, you will take ownership of all documentation, administration, and reconciliation activities, ensuring the accurate daily review, identification, and posting of customer payments across Buy-to-Let and Home Purchase Plan portfolios. You will form part of the centralised Payment Control team, supporting the processing of payments generated through Treasury, Real Estate, Commercial Finance, and BTL/HPP transactions, playing a key role in maintaining accuracy and efficiency across the function.
What you'll be doing:
- Conduct daily reconciliations for core Banking accounts, review transactions and identify fees types and various transaction types and pass entries in the general ledger core banking system.
- Identify payment classifications and update customer records in the customer servicing system.
- Identify between contractual repayments early prepayments and reflect accordingly in the customer services system, liaising with the Customer Services team as required, and ensure correct postings in the banking general ledger system.
- Process ad-hoc queries and payment refunds as requested, including complaint payments and refund of payments. Update customer service system customer records if required.
What we're looking for:
- Experience within a Customer Service/Back-office environment within financial services or banking.
- An understanding of transaction lifecycle management and know the principles of 'four eyes' control.
- A keenness to work cross functionally and comfortable dealing with employees at all levels and be able to build cross divisional relationships.
Please note - the position is office based with a Hybrid Working policy with flexibility to work from home up to 3 days a week.
What you'll get in return: We offer a competitive and well-rounded benefits package, including:
- 25 days holiday entitlement increasing with service
- Pension plan
- Private medical insurance
- Dental cover
- Income protection
- Life assurance
- Employee referral bonus
Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of race, age, reassignment, belief, marital status, or maternity.
Operations Analyst in London employer: Energy Jobline ZR
Contact Detail:
Energy Jobline ZR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Gatehouse Bank. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to operations and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview. Bring examples of how you've handled transactions or reconciliations in the past. We love seeing real-life applications of your experience!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Operations Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Analyst role. Highlight your experience in customer service and back-office environments, as well as any relevant skills in transaction lifecycle management. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at Gatehouse Bank and how your values align with ours. Keep it concise but impactful – we love a good story!
Showcase Your Attention to Detail: As an Operations Analyst, accuracy is key. In your application, make sure to demonstrate your attention to detail. Whether it's through your CV formatting or examples of past work, we want to see that you can spot the little things that matter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Gatehouse Bank!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Numbers
As an Operations Analyst, you'll be dealing with a lot of data and transactions. Brush up on your numerical skills and be prepared to discuss how you've handled similar tasks in the past. Familiarise yourself with key financial terms and concepts related to transaction lifecycle management.
✨Showcase Your Customer Service Skills
Since the role involves liaising with the Customer Services team, it's crucial to highlight your experience in customer service or back-office environments. Prepare examples of how you've resolved customer queries or improved processes in previous roles to demonstrate your ability to build relationships across divisions.
✨Understand the 'Four Eyes' Principle
This principle is vital in banking for ensuring accuracy and compliance. Be ready to explain what it means and how you've applied it in your previous work. Discuss any experiences where you ensured checks and balances were in place to maintain high standards.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding payment processing and reconciliation. Think of specific scenarios where you had to identify discrepancies or handle complex transactions, and be ready to walk the interviewer through your thought process.