At a Glance
- Tasks: Lead and shape operations for a fast-growing Lloyd's Broker across multiple territories.
- Company: Dynamic specialist broker with a strong reputation in innovative insurance solutions.
- Benefits: Competitive salary, performance bonus, hybrid working, and private medical insurance.
- Other info: Exciting career progression opportunities in a rapidly expanding international market.
- Why this job: Create a brand-new leadership role and influence strategic decisions in a growing business.
- Qualifications: Strong background in insurance operations and experience with Lloyd's and Xchanging.
Head of Group Operations
London | Hybrid Working | £65,000 - £85,000 + Bonus + Excellent Benefits
Are you an experienced insurance operations leader looking for the opportunity to build, shape and influence a role from the ground up?
Do you have a strong London Market background with Lloyd's, Xchanging and PPL expertise, and want to play a key role in the growth of a highly ambitious specialist broker?
If so, this could be the opportunity you've been waiting for.
We're working with a fast-growing specialist Lloyd's Broker that places UK and International risks into the Lloyd's market. The business has built a strong reputation for supporting start-up organisations with innovative insurance solutions and is now entering an exciting phase of growth across the UK, Europe, North America and international markets.
As part of these expansion plans, they are creating a brand-new position for a Head of Group Operations.
This is a rare opportunity to design, develop and own an operational leadership role that has never previously existed within the business.
The Opportunity
Reporting directly to the Group CEO and Group Managing Director, you will provide strategic and operational leadership across the group, ensuring that systems, processes, governance and operational infrastructure support continued growth across multiple territories.
You'll act as a key member of the leadership team, helping to drive operational excellence, improve efficiency and enhance client outcomes across the entire business.
This role combines hands‑on operational management with strategic oversight and will suit someone who enjoys improving processes, creating structure and helping businesses scale successfully.
Key Responsibilities
- Providing operational leadership across the UK, European, North American and international businesses
- Managing and overseeing end‑to‑end insurance workflows including:
- New business
- Marketing
- Placement
- Client onboarding
- Mid‑term adjustments
- Renewals
- Invoicing
- Claims liaison
- Complaints handling
- Driving process improvement initiatives and automation projects
- Monitoring service standards and client outcomes across the group
- Identifying operational bottlenecks and implementing solutions
- Managing capacity, resource planning and team productivity
- Creating effective holiday, absence and contingency planning processes
- Producing and analysing MI and management reporting
- Supporting broker administration and finance operations teams
- Enhancing governance frameworks, compliance processes and group‑wide risk management
- Ensuring operational infrastructure supports future growth and acquisitions
About You
To be considered for this role, you'll need:
- A strong insurance operations management background gained within the London Market
- Previous experience working within a Lloyd's Broker environment
- Excellent knowledge of Lloyd's market processes and operations
- Strong experience with Xchanging and PPL platforms
- A proven track record of driving operational improvements and efficiencies
- Experience managing operational teams, workflows and business processes
- Strong analytical and problem‑solving skills
- The ability to work effectively with senior stakeholders and leadership teams
- Experience supporting business growth through scalable operational structures
This role will particularly appeal to individuals who enjoy building frameworks, improving processes and influencing strategic decision‑making at senior level.
What's on Offer?
- Salary of £65,000 - £85,000 depending on experience
- Performance‑related bonus
- Hybrid working
- Flexible working arrangements
- 9am – 5:30pm working hours with one‑hour lunch break
- Pension scheme
- Private Medical Insurance
- EV Salary Sacrifice Scheme
- The opportunity to create and shape a newly established leadership role
- Direct exposure to senior leadership and strategic business decisions
- Genuine long‑term career progression within a rapidly growing international business
This is an exceptional opportunity for an ambitious operations professional who wants to make a significant impact within a growing Lloyd's Broker and play a key role in its future success.
For a confidential discussion and further information, please contact Kieran at CKB Recruitment.
#J-18808-LjbffrGroup Operations Manager (Lloyds Broker) in London employer: Energy Jobline ZR
World Wide Technology (WWT) is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Programme Director in London. With a strong focus on employee growth, WWT offers opportunities to lead cutting-edge automation projects while working in a hybrid environment that promotes work-life balance. The company values transparent communication and client-first service, ensuring that employees are empowered to drive meaningful outcomes and develop their skills in a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Group Operations Manager (Lloyds Broker) in London
✨Dive Into Industry Networking Events
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We think you need these skills to ace Group Operations Manager (Lloyds Broker) in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Energy Jobline ZR.
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How to prepare for a job interview at Energy Jobline ZR
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Energy Jobline ZR to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
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As a full-timer at Energy Jobline ZR, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Energy Jobline ZR's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
