At a Glance
- Tasks: Support and optimise enterprise applications while ensuring stability and security.
- Company: Join a leading global law firm known for excellence and innovation.
- Benefits: Competitive salary, hybrid working model, and a supportive team environment.
- Other info: Great career growth opportunities and exposure to enterprise-scale technology.
- Why this job: Make a real impact in a fast-paced, collaborative setting with complex systems.
- Qualifications: 3+ years in application support, strong troubleshooting skills, and ITSM knowledge.
The predicted salary is between 41000 - 45000 £ per year.
We are working with a leading global law firm, renowned for partnering with some of the world’s most high-profile businesses on complex, high-impact work. With a strong international presence and a reputation for excellence, they offer a collaborative and fast-paced environment where innovation and continuous improvement are key. They are now looking to hire an Applications Operations Analyst to join their London-based team.
The Role
This position sits within the Applications Operations team and plays a key role in ensuring the stability, performance, and security of enterprise application environments. You’ll be responsible for the day-to-day support, maintenance, and optimisation of business-critical systems, while also contributing to ongoing improvements, automation, and process efficiencies.
Key Responsibilities
- Perform system maintenance, patching, and upgrades in line with change management processes
- Manage user access (provisioning, de‑provisioning, and access reviews)
- Monitor system performance and proactively address issues
- Respond to incidents and service requests, ensuring SLA adherence
- Troubleshoot and resolve application issues, conducting root cause analysis
- Support system configurations, integrations, and deployments
- Partner with Information Security to remediate vulnerabilities and support audits
- Contribute to post‑incident reviews and continuous improvement initiatives
- Maintain documentation, runbooks, and knowledge base articles
- Track and report on KPIs, including system performance and ticket trends
- Identify opportunities for automation and process optimisation
- Support application performance tuning and capacity planning
- Collaborate with infrastructure and delivery teams to ensure scalability and resilience
- Monitor system usage and adoption, providing insights to improve user engagement
About You
- 3+ years’ experience in enterprise application support or IT operations
- Strong understanding of ITSM tools (e.g. ServiceNow) and monitoring platforms
- Knowledge of access management, patching, and vulnerability remediation
- Familiarity with ITIL processes (Incident, Problem, Change, Configuration)
- Excellent troubleshooting and analytical skills
- Strong communication skills and ability to work collaboratively
- Experience maintaining documentation and knowledge bases
Desirable
- Experience within legal, financial, or professional services environments
- Exposure to cloud platforms or scripting (e.g. PowerShell, Python)
- ITIL Foundation or similar certification
What’s on Offer
- The opportunity to join a globally respected organisation
- A collaborative and supportive team environment
- Exposure to complex systems and enterprise‑scale technology
- Hybrid working model (minimum 3 days in‑office)
- Competitive salary and benefits package
If you’re looking to build your career in a high‑performing environment where you can make a tangible impact, we’d love to hear from you.
Applications Operations Analyst in London employer: Energy Jobline ZR
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