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For Companies At a Glance
- Tasks: Manage relationships with bus and fleet clients, ensuring satisfaction and growth.
- Company: Join a leading EV charging company focused on sustainable transport solutions.
- Benefits: Remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities across the UK and a focus on client success.
- Why this job: Be at the forefront of the EV revolution and make a real difference in transport.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: United Kingdom (Remote / Depot-Based as required)
Reporting To: Managing Director
Overview of the Role
The Account Manager's primary relationship owner for existing bus and fleet clients across the United Kingdom. This is a client-facing, commercially focused role centred on protecting and growing established accounts, ensuring clients receive consistent value from our charging infrastructure, and coordinating internally to keep uptime commitments on track.
Key Responsibilities
- Account & Relationship Management
- Serve as the primary day-to-day contact for existing bus operator and fleet clients across the UK.
- Own account health - proactively managing satisfaction, identifying risks, and escalating concerns early.
- Conduct regular account reviews and service check-ins, ensuring clients feel genuinely supported.
- Manage contract renewals and negotiate extensions in line with commercial objectives.
- Commercial Growth
- Identify and develop upsell and expansion opportunities within existing accounts including additional hardware, Operation & Maintenance contracts, remote monitoring packages, and depot upgrades.
- Maintain an accurate account pipeline and track revenue forecasts within CRM.
- Feed client intelligence and market feedback into the wider commercial and product teams.
- Operational Coordination
- Work closely with Service Delivery, Technical, and Commissioning teams to ensure client commitments and SLAs are met.
- Coordinate access, scheduling, and communication around planned maintenance, fault response, and site interventions.
- Represent the company professionally at client sites, depot visits, and operational reviews.
- Reporting & Documentation
- Maintain accurate, up-to-date records of client activity, account status, risks, and opportunities in CRM.
- Contribute to client-facing reporting on asset performance, uptime, and SLA compliance.
- Provide regular internal updates on account status and market conditions.
Skills and Experience
- Proven track record in account management, customer success, or a client-facing commercial role, ideally within transport, fleet, infrastructure, or a related technical sector.
- Ability to engage credibly with depot managers, fleet directors, and transport authorities.
- Comfortable holding technical conversations around EV charging hardware, uptime performance, and infrastructure reliability.
- Strong communicator - written, verbal, and in person.
- Self-managed and proactive - you identify when a client needs attention without being prompted.
- Willingness and ability to travel across the UK for client meetings and site visits.
Qualifications
- Background in commercial, operational, or technical account management (transport, energy, or industrial sectors).
- Valid UK driver's licence.
- Right to work in the UK.
Desirable
- Experience with EV charging, zero-emission transport, or clean energy infrastructure.
- Existing relationships within the UK bus, coach, or public transport sector.
- Familiarity with DC charging systems or depot electrification environments.
- Experience working in a growth-stage or scaling business where you have had to build process as you go.
Performance Expectations
- High client retention across the existing UK account base.
- Consistent SLA compliance across commissioning, maintenance, and fault response milestones.
- Revenue growth through structured upsell activity within existing accounts.
- Accurate and up-to-date account records maintained in CRM at all times.
- Strong client satisfaction evidenced through account reviews and direct feedback.
Account Manager - EV Charging - UK - (Bus & Fleet) - (Remote / Depot-Based as required) in London employer: Energy Jobline ZR
Contact Detail:
Energy Jobline ZR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - EV Charging - UK - (Bus & Fleet) - (Remote / Depot-Based as required) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Account Manager role.
✨Tip Number 2
Show off your skills in real-time! If you get the chance for an interview or a casual chat, prepare to discuss your experience with account management and client relations. Use specific examples to demonstrate how you've successfully managed accounts and driven growth.
✨Tip Number 3
Research is key! Before any meeting or interview, dive deep into the company’s values, recent projects, and their approach to EV charging. This will not only impress them but also help you tailor your conversation to show how you can add value.
✨Tip Number 4
Don’t forget to follow up! After meetings or interviews, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Account Manager - EV Charging - UK - (Bus & Fleet) - (Remote / Depot-Based as required) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager. Highlight your experience in account management and any relevant skills that match the job description, like client relationship management and commercial growth.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about EV charging and how your background makes you the perfect fit for our team. Keep it engaging and personal.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your strong communication skills. Be clear, concise, and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Clients
Before the interview, research the company’s existing bus and fleet clients. Understand their needs and challenges in the EV charging space. This will help you demonstrate your ability to manage relationships effectively and show that you’re proactive about client satisfaction.
✨Brush Up on Technical Knowledge
While you don’t need to be an engineer, having a solid grasp of EV charging hardware and infrastructure reliability is crucial. Familiarise yourself with common technical terms and concepts so you can engage confidently in discussions with depot managers and fleet directors.
✨Showcase Your Communication Skills
As a strong communicator, you’ll need to build trust quickly. Prepare examples of how you’ve successfully managed client relationships in the past. Think about times when you’ve resolved issues or improved client satisfaction through effective communication.
✨Demonstrate Proactivity
The role requires a self-managed approach, so be ready to share instances where you identified client needs without being prompted. Highlight your ability to foresee potential risks and how you’ve taken steps to mitigate them in previous roles.