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- Tasks: Coordinate schedules for repairs and maintenance in a busy housing services team.
- Company: Join a dynamic housing services team in Liverpool city centre.
- Benefits: Gain valuable experience in social housing and scheduling tools.
- Other info: Immediate start in a supportive, fast-paced environment.
- Why this job: Make a real difference in people's lives by ensuring timely repairs.
- Qualifications: Experience with DRS and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an organised and proactive Planner / Scheduling Support professional to join our housing services team based in Liverpool city centre. This role is critical in ensuring efficient allocation of repairs, maintenance tasks, and operative schedules to support smooth delivery of housing services. The ideal candidate will have experience within social housing or a similar environment and be confident using scheduling tools – particularly DRS (Dynamic Resource Scheduling) – along with wider housing management systems.
Key Responsibilities
- Manage and coordinate daily schedules for operatives and contractors within the housing repairs and maintenance team.
- Use DRS to allocate work orders, optimise routes, and maximise resource efficiency.
- Monitor operative workloads, adjust schedules based on emergencies, delays, or tenant needs.
- Liaise with tenants to arrange appointments, confirm access, and provide updates on repairs.
- Work closely with repairs supervisors and customer service teams to ensure works are completed within KPIs and service standards.
- Maintain accurate records of jobs, progress notes, and outcomes within housing management systems.
- Support in reporting on performance, missed appointments, and schedule adherence.
- Handle urgent scheduling changes and re-prioritise tasks as needed throughout the day.
- Provide general administrative and planning support as required by the wider team.
Skills & Experience Required
- Experience using DRS (Dynamic Resource Scheduling) within a housing or maintenance environment – highly desirable.
- Strong knowledge of housing repairs processes and/or social housing operations.
- Excellent organisational and multitasking skills.
- Confident about using IT systems and able to pick up new software quickly.
- Strong communication skills when dealing with tenants, operatives, and internal teams.
- Ability to remain calm under pressure and handle fast‑paced scheduling demands.
- Attention to detail and commitment to delivering a high‑quality service.
What We’re Looking For
- Someone reliable, proactive, and able to work independently.
- A team player who contributes positively to service delivery.
- Someone who is comfortable working on‑site five days per week in a busy office environment.
- Immediate start.
Planning Support Officer in Liverpool employer: Energy Jobline ZR
Contact Detail:
Energy Jobline ZR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning Support Officer in Liverpool
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. You never know who might give you a leg up!
✨Tip Number 3
Prepare for the interview by practising common questions related to planning and scheduling. Think about how your experience with DRS can benefit their operations and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Planning Support Officer in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with DRS and any relevant housing or maintenance roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your organisational prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Planning Support Officer role. Share specific examples of how you've managed schedules or dealt with tenant communications in the past.
Show Off Your IT Skills: Since we’re keen on candidates who can quickly adapt to new software, mention any IT systems you’ve used before. If you’ve got experience with scheduling tools, make sure to highlight that – it’s a big plus for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your DRS Inside Out
Make sure you’re familiar with Dynamic Resource Scheduling (DRS) before the interview. Brush up on how to allocate work orders and optimise routes, as this will likely come up in conversation. Being able to discuss your experience with DRS confidently will show that you're ready for the role.
✨Show Off Your Organisational Skills
Prepare examples of how you've managed schedules or coordinated tasks in previous roles. Think about specific situations where you had to adjust plans due to emergencies or delays. This will demonstrate your ability to handle the fast-paced demands of the job.
✨Communicate Like a Pro
Since you'll be liaising with tenants and internal teams, practice articulating your thoughts clearly. You might want to role-play common scenarios, like arranging appointments or providing updates on repairs. Strong communication skills are key in this position!
✨Stay Calm Under Pressure
Be prepared to discuss how you handle stressful situations. Think of times when you had to prioritise urgent tasks or manage multiple requests at once. Showing that you can remain calm and collected will reassure the interviewers that you can thrive in a busy office environment.