Regional Operations Manager in Leicester

Job Description

Regional Operations Manager – Multi-site cleaning

Salary: £36,000 + company car, laptop, smartphone

Locations: Birmingham, Norwich, Leicester areas

Key Responsibilities

• Lead, motivate, and develop a team of Area Managers and Area Supervisors to achieve high performance.
• Build and maintain strong client relationships, ensuring excellent customer service and satisfaction.
• Oversee recruitment, performance management, and compliance with HR policies and procedures.
• Monitor operational standards, productivity, and contract compliance to drive continuous improvement.
• Ensure Health & Safety compliance, including risk assessments and operational documentation.
• Manage budgets and control labour, materials, equipment, and consumable costs to maximise profitability.
• Review contracts and KPIs regularly to improve efficiency, productivity, and financial performance.
• Lead by example, fostering a positive, accountable, and high-performing culture.

Candidate Background & Experience

• Proven experience managing large, multi-site cleaning operations.
• Strong customer focus with excellent communication and relationship-building skills.
• Background in retail, hospitality, leisure, or other fast-paced environments.
• IT literate, with proficiency in Excel, Word, and email.
• Highly organised, able to manage multiple priorities effectively.
• Positive, proactive, and results-driven with a strong work ethic.

Preferred location: London, Kent, or East Sussex

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