At a Glance
- Tasks: Assist customers with car rentals and ensure a smooth experience.
- Company: Thrifty, the largest privately owned leasing company in the UK.
- Benefits: 30 days holiday, pension scheme, employee discounts, and fun events.
- Other info: Great opportunities for growth in a supportive family business.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Excellent communication skills and a full driving licence required.
The predicted salary is between 22000 - 26000 £ per year.
Full Time – 40 hours Mon‑Fri + Saturday mornings on a rota basis.
Benefits:
- 30 days holiday (including bank holidays)
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
The Role:
As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast‑paced environment will contribute to our goal of delivering outstanding customer service.
Main Duties:
- Identify and exceed customer requirements.
- Ensure all administrative tasks are completed daily.
- Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations.
- Manage the rental process efficiently, including verifying customer information, processing payments and accurately completing rental agreements.
- Maintain a full understanding of retail rental procedures.
- Consistently comply with the Thrifty process.
- Answer phone calls and respond to emails.
- Develop in‑depth knowledge of each product to maximize customer experience and identify incremental sales opportunities.
- Work within Service Level Agreements to ensure the branch meets all its KPI objectives.
- Undertake additional duties at the request of your line manager, which may include driving and cleaning vehicles, depending on company requirements.
Skills, Experience, and Qualifications Required:
- Excellent customer service and communication skills.
- Strong administrative skills.
- Proficient computer skills.
- A full driving licence (held for at least 12 months).
About us:
Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!
Customer Service Representative in Leicester employer: Energy Jobline ZR
Thrifty is an exceptional employer that prioritises its employees' well-being and growth, offering a generous benefits package including 30 days of holiday, a company pension scheme, and employee discounts. Our vibrant work culture in Leicester fosters teamwork and personal development, ensuring that every Customer Service Representative has the opportunity to thrive in a supportive environment while contributing to our mission of delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thrifty. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to be a pro at talking to people. Try role-playing common customer scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve turned a negative situation into a positive one for a customer. This will demonstrate your ability to handle challenges effectively, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the position.
We think you need these skills to ace Customer Service Representative in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and communication skills. We want to see how you can bring your unique flair to our team, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Representative role. Share specific examples of how you've exceeded customer expectations in the past.
Show Off Your Admin Skills:Since this role involves a fair bit of admin work, make sure to mention any relevant experience you have. Highlight your proficiency with computers and any tools you’ve used to manage tasks efficiently.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Energy Jobline ZR
✨Know the Company Inside Out
Before your interview, take some time to research Thrifty. Understand their values, services, and what sets them apart in the car rental industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to connect with customers is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you handle challenging situations.
✨Be Ready for Role-Specific Questions
Expect questions related to the rental process, administrative tasks, and how you would manage customer inquiries. Brush up on your knowledge of retail rental procedures and think about how you can demonstrate your attention to detail during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewer. This could be about the team culture, training opportunities, or how success is measured in the role. It shows that you're engaged and serious about the position.
