At a Glance
- Tasks: Provide top-notch technical support and resolve customer queries in a dynamic environment.
- Company: Join a leading tech team in Leeds with a hybrid work model.
- Benefits: Competitive contract pay, flexible working, and opportunities for professional growth.
- Other info: Collaborative team culture with a focus on high-quality service.
- Why this job: Be the first point of contact for tech issues and make a real difference.
- Qualifications: Active SC clearance and experience in IT/Application Support required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a motivated and skilled L1 Technical Service Desk Engineer to join our team. In this role, you will be responsible for providing onsite service and support to our customers. As part of the Technical Service Desk, you will act as the first point of contact for all technical queries and issues, providing Level 1 Support. You will investigate, diagnose, and resolve alerts and incidents, and manage a variety of Cases from members of the public, Reliant Parties (onboarded services from other Government departments), and Suppliers ensuring a high-quality service that aligns with our business goals.
Role Requirements:
- SC Active
- ITIL V4 Certification desirable; ITIL V4 training.
- Proven experience in an IT/Application Support helpdesk, providing direct user support.
- Advocate of ITIL best practice processes.
- Experience in a customer-facing environment.
- Experience in fault finding and improving first-time fix ratios.
Key Generic Competencies:
- Ability to communicate effectively with colleagues of varying IT skill levels in potentially pressured situations.
- Strong organizational, time management, and work prioritization skills.
- Ability to work independently and take initiative.
- Creative problem-solving skills.
- Ability to accurately record detailed information and engage with customers for additional information as needed.
- Commitment to maintaining high-quality standards.
- Customer-focused with a flexible approach to business requirements.
- Ability to work collaboratively as part of a team.
- Fluent in written and spoken English.
Technical Service desk Engineer (Active SC Cleared mandatory) in Leeds employer: Energy Jobline ZR
Join our dynamic team in Leeds as a L1 Technical Service Desk Engineer, where you will thrive in a supportive and collaborative work culture that values your contributions. With a hybrid working model, you can enjoy the flexibility of working from home while also engaging with colleagues in the office, fostering both personal and professional growth. We are committed to your development, offering training opportunities and a commitment to high-quality service that makes a real difference in the community.
