At a Glance
- Tasks: Guide clients in maximising their use of Cisco products and services.
- Company: Join a visionary IT services provider with a dynamic culture.
- Benefits: Flexible hybrid work, competitive salary, and opportunities for personal growth.
- Other info: Exciting career development opportunities in a collaborative environment.
- Why this job: Be a key player in transforming customer experiences with cutting-edge technology.
- Qualifications: Strong understanding of Cisco products and excellent customer-facing skills.
The predicted salary is between 50000 - 60000 £ per year.
Do you want to work for a company with a clearly defined vision & strategy to set the industry alight? Do you want to be a key figurehead between a leading provider of IT services and solutions and their Cisco customers? Do you want to grow your career, within a company that provides real opportunities to develop on both a personal and technical level?
Opportunity to join an epic business as a Cisco Technical Success Manager within a key team where you will work with many different parts of the team to assist clients in maximising their use of Cisco products and services. As the Cisco Technical Customer Success Manager, you will be part of the specialist team that guides clients on their adoption strategy and consumption, helping them to better understand their Cisco landscape and how to improve their understanding and usage to be of maximum benefit to them.
Anyone with an exceptional understanding of the Cisco 360 Partner Program would be a great fit for this role. A full working knowledge of Cisco Products, their usage, application, and best adoption practices is essential. You are expected to hold your own in technical conversations with customers, giving advice or enlisting further technical resource where required. You will be working on a Hybrid basis, with 2 days a week in an office, Leeds, Birmingham, Manchester, or Buckinghamshire as well as some travel to visit clients and Cisco’s head office.
Key Skills:- Strong understanding of Cisco products and solutions to enable you to support customers with their adoption of products and services
- Great knowledge of Cisco360
- Be highly self‑motivated and goal‑oriented
- Confidence to work in a customer‑facing capacity
- Strong organisational skills
- Willingness to travel
- Customer relationship management / rapport building
- Become a trusted advisor to customers and the glue between customers/internal teams
- Strong understanding of Cisco technologies and the elements of an End‑to‑End service.
- Ability to engage with customers, educate them on tech, best practices, and advice on new areas where value can be added.
- Experience in Senior‑level IT Management and leadership within a Cisco environment
- Ability to inspire, lead and give guidance to technical and non‑technical teams in IT operational environments.
- Strong customer‑facing experience.
- Pipeline management – tracking customer projects, progress reports, and feedback
- Identifying and passing on expansion opportunities to Specialists and Account Managers
- Involvement and contribution towards shared inbox activities and any other shared team initiatives
Cisco Technical Success Manager - Cisco, Cisco360 in Leeds employer: Energy Jobline ZR
At Cisco, we pride ourselves on being an exceptional employer that fosters a dynamic work culture and prioritises employee growth. As a Cisco Technical Success Manager in Leeds, you will benefit from a hybrid working model, allowing for flexibility while collaborating with a talented team dedicated to customer success. With a strong focus on personal and technical development, we offer unique opportunities to enhance your skills and make a meaningful impact in the IT services industry.
StudySmarter Expert Advice🤫
We think this is how you could land Cisco Technical Success Manager - Cisco, Cisco360 in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry, especially those who work at Cisco or have experience with their products. Attend events, webinars, or even local meetups to make those valuable connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your knowledge of Cisco products and the Cisco360 Partner Program. Share specific examples of how you've helped clients maximise their use of tech in the past.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you’re interested in, like Cisco, and express your enthusiasm for their mission. Sometimes, creating your own opportunity can lead to amazing results.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you ace your job search. Plus, applying through our platform can give you an edge, as we often highlight candidates who take the initiative to engage with us directly.
We think you need these skills to ace Cisco Technical Success Manager - Cisco, Cisco360 in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Cisco Technical Success Manager role. Highlight your experience with Cisco products and solutions, and don’t forget to showcase your customer-facing skills. We want to see how you can be the glue between customers and our internal teams!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm for Cisco technologies and a clear understanding of the Cisco360 Partner Program.
Showcase Your Technical Knowledge:In your application, make sure to demonstrate your understanding of Cisco products and best adoption practices. We’re looking for someone who can hold their own in technical conversations, so don’t shy away from sharing relevant experiences or insights!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our epic team!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Cisco Stuff
Make sure you brush up on your knowledge of Cisco products and the Cisco360 Partner Program. Be ready to discuss how these tools can benefit clients and improve their adoption strategies. The more you know, the more confident you'll feel during technical conversations!
✨Build Rapport with Confidence
Since this role is all about customer relationships, practice building rapport. Think of examples from your past experiences where you've successfully engaged with clients. Show that you can be a trusted advisor and bridge the gap between customers and internal teams.
✨Showcase Your Organisational Skills
Prepare to discuss how you manage multiple projects and track progress. Bring examples of how you've handled pipeline management in previous roles. This will demonstrate your ability to keep everything on track and ensure customer satisfaction.
✨Be Ready to Travel
Since the role involves some travel, be prepared to discuss your flexibility and willingness to visit clients. Share any past experiences where you've successfully managed travel while maintaining strong customer relationships. This shows you're committed to going the extra mile!
