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- Tasks: Lead a team of IT Field Engineers and ensure top-notch IT support across various sites.
- Company: Dynamic international client based in Newcastle with a focus on innovation.
- Benefits: Enjoy a pension scheme, hybrid working, company bonuses, and travel perks.
- Other info: Opportunity for growth in a supportive and customer-focused environment.
- Why this job: Make a real impact by improving IT services and leading a passionate team.
- Qualifications: Proven leadership skills and excellent communication abilities are essential.
The predicted salary is between 40000 - 50000 £ per year.
One of our international clients with a HQ in Newcastle are looking to bring on an IT Field Service Manager as part of their core IT Ops Function. You will be involved in leading a team of IT Field Engineers, ensuring all sites within the organisation are provided with the IT Support they need. You will be customer focused driven, with a keen eye for detail and will help develop and improve how the team operates moving forwards. The role is 4 days on site; your main location will be Newcastle, although travel to the various sites across the country will be required.
Key responsibilities
- Formulate both short-term day-to-day and longer-term IT Field Service plans and identify and work on continuous improvement of the service.
- Manage the Field Engineering teams day-to-day operations, providing colleagues with IT Support they require, giving confidence that issues will be investigated, actioned and resolved.
- Create a positive culture that emphasises customer centricity, continuous improvement, cost efficiency, and agility.
- Plan, support and manage the introduction of new services (e.g. knowledge) for IT Field Services.
- Lead resource planning for the team for both support and projects (incl. Tech refresh, M&A, Site Refurbs or Application rollouts), engaging with stakeholders across IT (e.g. PM’s, PMO, Tech Co-ordinators, Service Desk etc), ensuring required outcomes are achieved.
- Create, manage and deliver a backlog of improvements for the Field Engineering team.
- Work closely with the Service Desk and Service Owners, delivering better services & processes (i.e. automation / shift left) to increase value and customer satisfaction.
- Be visible, visiting sites with the team.
- Co-ordinate team on engaging and communicating with colleagues on a regular basis to understand and resolve issues.
- Manage or input into any related Supplier service reviews & budget plans.
- Provide Duty Incident Manager out of hours support, on a rota basis.
Experience required
- Leadership of a geographically dispersed Field IT support.
- Ability to work with people of all working styles, backgrounds, experience, etc.
- Excellent interpersonal skills with the ability to communicate and influence at all levels.
- Good presentation and stakeholder management skills.
- Ability to prioritise and manage team workloads.
- Deal with complexity and ambiguity.
- Highly organised with excellent time management skills and attention to detail.
- Eagerness to learn and develop and willing to go the extra mile.
- Reliable and approachable.
- Ability to travel to sites.
- Experience of Major Incident management.
- A willingness to work out of hours in the resolution of issues (from time to time).
Benefits include
- Pension Scheme.
- Hybrid working.
- Company Bonus.
- Travel Benefits.
IT Field Service Manager in Newcastle upon Tyne employer: Energy Jobline ZR
Contact Detail:
Energy Jobline ZR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Service Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about opportunities at companies you're interested in. A friendly chat can sometimes lead to a referral, which is often the golden ticket to landing an interview.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their IT operations and think about how your experience aligns with their needs. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on demonstrating your leadership skills and customer-centric approach, as these are key for the IT Field Service Manager role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace IT Field Service Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Field Service Manager role. Highlight your leadership experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams and improved services in the past. We love a good story!
Showcase Your Customer Focus: Since this role is all about customer-centricity, make sure to emphasise your experience in providing excellent IT support. We want to know how you've gone above and beyond to ensure customer satisfaction in previous roles.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to IT Field Services. Understand the key responsibilities of the role, like managing a team and improving service delivery. Be ready to discuss how you've handled similar situations in the past.
✨Showcase Your Leadership Skills
Since this role involves leading a geographically dispersed team, be prepared to share examples of how you've successfully managed teams before. Highlight your interpersonal skills and how you’ve fostered a positive culture focused on customer satisfaction and continuous improvement.
✨Be Customer-Centric
Demonstrate your understanding of customer needs and how you can enhance their experience. Share specific instances where you’ve gone the extra mile to resolve issues or improve service delivery, showing that you’re not just about the tech but also about the people.
✨Plan for the Future
Discuss your approach to formulating both short-term and long-term IT Field Service plans. Be ready to talk about how you would manage resource planning and engage with stakeholders to ensure successful project outcomes, showcasing your strategic thinking.