At a Glance
- Tasks: Provide first and second line IT support across multiple sites and troubleshoot technical issues.
- Company: Join a forward-thinking organisation invested in technology and continuous improvement.
- Benefits: Enjoy 34 days holiday, local government pension, and wellbeing support.
- Other info: Structured development and clear career pathways await you!
- Why this job: Make a real impact while developing your technical skills in a dynamic environment.
- Qualifications: Experience in first or second line IT support and a full UK driving licence.
The predicted salary is between 30647 - 30647 € per year.
Are you an IT Support Engineer with experience in first or second line support? Do you want a varied, field-based role where you'll work across multiple sites, develop your technical skills, and play a key role in keeping critical systems running? This is a fantastic opportunity to join a large, forward-thinking organisation that is heavily invested in technology and continuous improvement.
Supporting multiple sites across the region, they are committed to creating modern, high-performing IT environments that enable both staff and users to thrive. With a strong focus on collaboration, innovation and development, this organisation offers clear progression pathways, ongoing training, and a genuinely supportive team culture. You'll be part of a well-structured IT function where your contribution has real impact and your development is prioritised.
In this role, you'll be responsible for delivering first and second line support across multiple sites, ensuring systems are running smoothly and users are fully supported. You'll work on a mix of day-to-day troubleshooting, installations, system upgrades and wider IT projects, giving you a highly varied and engaging workload. You'll also play a key role in maintaining hardware, supporting network infrastructure, monitoring system performance and ensuring security and compliance standards are met. This is a hands-on role where no two days are the same, ideal for someone who enjoys problem solving and working in different environments.
The ideal candidate will have experience in a 1st and 2nd line role, have a full driving licence and live in a commutable distance to Addlestone or Epsom. The organisation offers structured development, defined career pathways and a strong benefits package. This includes a generous holiday allowance of 34 days, access to a local government pension scheme, wellbeing support including 24/7 GP access, and additional perks such as retail discounts and cycle to work schemes.
The Role- Provide first and second line IT support across multiple sites
- Monitor and respond to service desk tickets within agreed timeframes
- Install, configure and maintain hardware, software and network systems
- Support system upgrades, deployments and IT projects
- Maintain equipment and carry out basic repairs when required
- Monitor backups, system performance and security processes
- Ensure compliance with IT policies, data protection and legislation
- Support users and troubleshoot technical issues in a professional manner
- Experience in first or second line IT support
- Strong knowledge of end-user devices, networks and IT systems
- Excellent problem-solving skills and attention to detail
- Ability to communicate effectively with non-technical users
- Understanding of data protection and IT compliance
- Full UK driving licence and willingness to travel between sites
- Candidate must live in a commutable distance to the Addlestone or Epsom area
We are an equal opportunities company and welcome applications from all suitable candidates.
IT Field engineer in Chessington employer: Energy Jobline ZR
Join a large, forward-thinking organisation in Chessington as an IT Field Engineer, where you'll enjoy a supportive team culture and a commitment to your professional growth. With 34 days of holiday, a local government pension, and a range of excellent benefits, this role offers a unique opportunity to develop your technical skills while working across multiple sites. Embrace a varied workload in a dynamic environment that prioritises innovation and collaboration, ensuring your contributions make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field engineer in Chessington
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to first and second line support. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your hands-on experience and ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Field engineer in Chessington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in first and second line support. We want to see how your skills match the role, so don’t be shy about showcasing your technical know-how and problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this field-based role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Soft Skills:While technical skills are crucial, we also value communication and teamwork. Make sure to mention any experiences where you’ve effectively supported users or collaborated with colleagues to solve issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Tech Inside Out
Make sure you brush up on your first and second line support skills. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as well as how you resolved them. This will show that you have the hands-on experience they’re looking for.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in a professional manner. Think about times when you had to think on your feet or adapt quickly to changing situations. This role is all about problem-solving, so let your creativity shine!
✨Understand Their Environment
Research the organisation’s IT infrastructure and any recent projects they've undertaken. Being knowledgeable about their systems and showing genuine interest in their operations will demonstrate that you're proactive and invested in the role.
✨Communicate Clearly and Confidently
Since you'll be working with non-technical users, practice explaining complex concepts in simple terms. During the interview, focus on clear communication and ensure you convey your ideas effectively. This will highlight your ability to bridge the gap between tech and users.
