At a Glance
- Tasks: Support councils in their digital transformation and deliver top-notch ICT services.
- Company: Hinckley & Bosworth Borough Council, a supportive and flexible workplace.
- Benefits: Generous leave, career development, wellbeing support, and lifestyle discounts.
- Other info: Flexible working options and excellent career growth opportunities await you.
- Why this job: Make a real difference while working with cutting-edge technology in a dynamic environment.
- Qualifications: Experience in IT service desk support and strong troubleshooting skills required.
The predicted salary is between 38220 - 38220 £ per year.
Salary: £33,699 up to £38,220 per annum pro rata
Grade: 6
Location: based at Melton Borough Council offices, Leicestershire
Contract: permanent, 37 hours per week, Monday to Friday
About the role
Do you want to play a pivotal role in enabling two district and borough councils to achieve their digital transformation ambitions? We are looking to recruit a talented End User Services Engineer who will support our user base to get the best out of the technology we use.
What you will be doing
You will work with internal customers, suppliers and colleagues to deliver the highest-quality ICT Service Desk experience as well as delivering new technologies and ways of working to the organisation. You will focus on delivering great customer service, excellent solutions as well as proactive maintenance to keep our technology estate in tip-top condition. The ICT End User Services Engineer works exclusively with all technologies and devices that our customers use; therefore you will need to be able to confidently support the technologies we use:
- Desktop - Windows 11, Microsoft365, Teams, SharePoint, Citrix XenApp/XenDesktop
- Mobile - Android through our MDM (Intune)
- Microsoft Services - Exchange, SQL, SCCM/Microsoft Endpoint Configuration Manager (MECM), WSUS
- Active Directory and Windows administration tools
- Virtualisation technologies - VMware, Nutanix (Acropolis)
- Remote access systems such as TeamViewer
About you
You will be a proactive and technically capable End User Services Engineer who thrives in a busy, multi-site environment. Have strong troubleshooting skills across Microsoft technologies, paired with excellent customer service and communication. Be flexible and reliable, able to work predominantly on-site while supporting hybrid ways of working.
Essential criteria
- Full UK driving licence and access to a suitable vehicle to travel between sites.
- Experience of providing 1st and 2nd line IT service desk support within a busy, multi-site environment, working to ITIL principles.
- Strong technical troubleshooting skills across Microsoft technologies, including Windows, Active Directory and Microsoft 365.
- Occasional hybrid working may be available however there will be an expectation for 4 or more days per week to be office-based in Melton.
Closing date: 7 June 2026
Interview date: Week beginning 15 June 2026
Why Join Hinckley & Bosworth Borough Council
A great place to work, grow and make a real difference. Join a flexible, supportive council offering great development, strong wellbeing, financial benefits and values that put people first. Make a real difference in Hinckley & Bosworth.
Benefits
- Flexible working - flexi-time, hybrid, part-time and compressed hours (role-dependent)
- Generous annual leave - 26-33 days + bank holidays
- Career development - training, funded qualifications, apprenticeships, e-learning
- Strong wellbeing support - EAP & counselling, occupational health, wellbeing sessions
- Financial benefits - competitive pay, cost-of-living increases, local government pension scheme
- Salary-sacrifice schemes - tusker cars, tech, cycle to work
- Relocation package up to £5,000
- Lifestyle discounts - retail, travel, entertainment and more
ICT End User Services Engineer in Melton Mowbray employer: Energy Jobline ZR
Hinckley & Bosworth Borough Council is an exceptional employer, offering a supportive and flexible work environment that prioritises employee wellbeing and development. With generous annual leave, career growth opportunities, and a strong commitment to making a positive impact in the community, this role as an ICT End User Services Engineer in Melton Mowbray provides a unique chance to contribute to digital transformation while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land ICT End User Services Engineer in Melton Mowbray
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Energy Jobline ZR values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Energy Jobline ZR might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Energy Jobline ZR!
✨Direct Apply to Energy Jobline ZR
Let's not forget to apply directly through the Energy Jobline ZR website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT End User Services Engineer in Melton Mowbray
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Energy Jobline ZR.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Energy Jobline ZR. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Energy Jobline ZR
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
