Automotive Service Technician
Customer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function. The Service Technician is also responsible for setting goals for personal service improvement and monitoring progress against customer satisfaction index numbers and production numbers as provided by the Service Manager.
Responsibilities
- Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
- Ensure that common courtesy is shown toward all customers you come into contact with
- While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged
- Keep up to date with all technical publications, Service Comm, and Asist terminal operations
- Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
- Address all original customer concerns before moving onto additional sales
- Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
- Ensure the customer's vehicle is returned as clean, or cleaner than when it arrived
- Participate in any Factory, or in‑house sponsored training programs offered to you
- Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
- Perform any other duties assigned by the Service Manager, ASM or Group Leader
- Always come to work on time, ready to work, and in a clean uniform
Job Requirements
- Ideal candidates will have Toyota or Lexus experience; other manufacturers considered
- Brands or certifications: Toyota or Lexus and ASE certified
- Pay ranges / compensation structure – 120k plus, Flat rate plus bonuses, Excellent benefit plan with medical, dental and 401k plan
- Open Monday thru Saturday; Tech schedule is 40 hrs per week
- Relocation assistance options – yes
- Flat‑rate expectations – expected to produce 40 hrs a week
- Shop hours / work environment – Monday, Wednesday, Friday 7am to 6pm; Tuesday, Thursday 7am to 7pm; Saturday 7am to 5pm
- Credentials or certifications required – would prefer Toyota certified but will consider other manufacturers certifications
- Experience in performing warranty and non‑warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models
- Proven track record of achieving or over‑achieving goals
- Outstanding communication skills
- Professional appearance and work ethic
- Great attitude with a high‑energy personality
- Superior customer service skills
- Ability to read and comprehend instructions
- Ability to exercise good judgement
- Valid State driver's license and good driving record
Required Education
- High school diploma or equivalent
- Must have technical aptitude displayed by ASE certification
- Technical or trade school degree
Compensation and Benefits
We offer competitive pay, health, paid vacation, paid holidays, and a professional work environment.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug‑free workplace.
