At a Glance
- Tasks: Lead and inspire the guest services team to deliver exceptional customer experiences.
- Company: Join a vibrant marina team in beautiful Bristol, focused on fun and excellence.
- Benefits: Competitive pay, training opportunities, and a dynamic work environment.
- Other info: Perfect for those who love teamwork and want to grow in hospitality.
- Why this job: Make a splash in customer service while enjoying the great outdoors.
- Qualifications: Bachelor’s degree and strong communication skills required.
The predicted salary is between 22000 - 28000 € per year.
The Guest Services Supervisor is responsible for inspiring, developing, and motivating the guest services team, driving sales, driving rentals, slip sales, cash management and inventory management, and setting world class customer service standards. The purpose of this role is to help the front-line operations of multiple service marina including fuel dock, pump out, and arriving/departing boats. The Guest Services Supervisor complies with all company policies, procedures, and legal compliance. The Guest Services Supervisor inspires the team to work together, create an atmosphere of fun, while exceeding our customer’s expectations.
Duties and Responsibilities:
- Assist with directing the Guest Services team operations under the supervisor of the General Manager or the Guest Services Manager, ensuring the team provides world class customer service.
- Facilitate training for the Guest Services team so they can successfully promote sales, rentals and understand the Suntex Marinas expectation for world class customer service.
- Ensures marina customers are satisfied with services provided.
- Ensure that our rental fleet and water sports equipment are clean, in perfect working order, giving our guests the best experience on the water.
Education and Experience:
- Bachelor’s Degree
- Excellent interpersonal and outstanding communication skills
- Very organized and detail oriented
- Proficient in Microsoft Office products
Working Conditions / Physical Requirements:
- Must be able to independently lift, carry, push, and pull up to thirty (30) pounds
- Must be able to swim or be willing to wear a personal flotation device in instances of emergency
- Must be able to perform simple grasping, fine manipulation, and repetitive hand movements.
Guest Services Supervisor in Bristol employer: Energy Jobline ZR
At Suntex Marinas, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters teamwork and personal growth. Located in the picturesque city of Bristol, our Guest Services Supervisor role not only provides competitive benefits but also opportunities for professional development in a dynamic environment where customer satisfaction is paramount. Join us to inspire a dedicated team while enjoying the unique advantages of working at a premier marina, where every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Supervisor in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at marinas or in guest services. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Share stories that highlight your experience in motivating teams and exceeding customer expectations.
✨Tip Number 3
Research the company culture! Before your interview, dive into what makes Suntex Marinas tick. Understanding their values will help you tailor your responses and show that you're a perfect fit for their team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team at Suntex Marinas.
We think you need these skills to ace Guest Services Supervisor in Bristol
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for providing top-notch customer service. Share examples of how you've gone above and beyond to make customers happy – it really helps us picture you in the Guest Services Supervisor role!
Highlight Your Leadership Skills:As a Guest Services Supervisor, you'll be inspiring and motivating a team. Make sure to showcase any previous experience you have in leading teams or training others. We want to know how you can help us create that fun atmosphere while driving sales!
Be Detail-Oriented:Since this role involves managing inventory and ensuring everything is in perfect working order, pay attention to the details in your application. Use clear and concise language, and double-check for any typos or errors – we appreciate a polished presentation!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Stuff
Make sure you’re familiar with the company and its values. Research Suntex Marinas and understand their commitment to world-class customer service. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Guest Services Supervisor, you’ll need to inspire and motivate your team. Prepare examples from your past experiences where you successfully led a team or improved customer service. Be ready to discuss how you can create a fun atmosphere while driving sales.
✨Demonstrate Your Organisational Skills
Being detail-oriented is key in this role. Bring up specific instances where your organisational skills made a difference, whether it was managing inventory or ensuring equipment was in top shape. This will show you can handle the responsibilities of the position.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, training processes, and how success is measured in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
