At a Glance
- Tasks: Support and improve business-critical applications in a dynamic industrial environment.
- Company: Join a leading global manufacturing business at their Grangemouth site.
- Benefits: Competitive pay, potential contract extension, and hands-on experience with diverse technologies.
- Other info: Be part of a collaborative team with opportunities for growth and learning.
- Why this job: Make a real impact on critical systems while developing your skills in a complex setting.
- Qualifications: Experience in application support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Applications Support Engineer (Enterprise Systems) Grangemouth (site-based, 5 days per week) 37.5 hours per week 6-month PAYE contract (with a view to extend) Rate: Competitive (dependent on experience)
The Opportunity
MRD Recruitment is delighted to be working with a leading global manufacturing business to recruit an Applications Support Engineer based at their Grangemouth site. This is a fantastic opportunity to join a large-scale, complex industrial environment where you'll play a key role in supporting and maintaining business-critical applications across multiple business units.
The Role
You'll be responsible for the support, maintenance, and continuous improvement of a wide range of applications, from desktop software through to enterprise-level systems, within a Microsoft Windows environment. Key responsibilities include:
- Supporting and troubleshooting business-critical applications
- Managing and resolving incidents, including system outages
- Assisting with application implementations, upgrades, and testing
- Ensuring systems meet performance, security, and SLA requirements
- Creating and maintaining technical documentation and support procedures
- Contributing to continuous improvement initiatives
- Supporting small-scale IT projects and system enhancements
You'll also participate in an on-call rota as part of the wider Applications team.
About You
We're looking for someone with strong application support experience in a complex, enterprise environment.
Essential:
- Experience supporting desktop, client-server, and web-based applications
- Strong troubleshooting and incident management skills
- Experience working in a Windows-based environment
- Ability to prioritise and manage multiple support requests
- Experience supporting both bespoke and third-party applications
- Strong communication and stakeholder engagement skills
Desirable:
- Scripting or development exposure (e.g. PowerShell, VBA, JavaScript, .NET)
- Experience with databases (SQL Server, Oracle)
- Knowledge of cloud platforms (Azure)
- Familiarity with SharePoint, Power Platform, or BI tools
- Understanding of ITSM tools and ITIL processes
- Experience in manufacturing, industrial, or regulated environments
Why Apply?
- Work in a large-scale, technically complex environment
- Exposure to a broad range of systems and technologies
- Opportunity to contribute to critical business systems and projects
- Potential for contract extension
Applications Support Engineer(Enterprise Systems) in Grangemouth employer: Energy Jobline ZR
Join a leading global manufacturing business in Grangemouth as an Applications Support Engineer, where you'll thrive in a dynamic and complex industrial environment. With a strong focus on employee growth, you will have the opportunity to enhance your skills while contributing to critical business systems and projects. Enjoy a supportive work culture that values innovation and collaboration, along with the potential for contract extension, making this an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Support Engineer(Enterprise Systems) in Grangemouth
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its applications, and be ready to discuss how your experience aligns with their needs. Practise common interview questions and think of examples that showcase your troubleshooting skills.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, don’t hesitate to share them during interviews. Bring along a portfolio or a list of achievements that highlight your application support expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for talented individuals like you to join our team!
We think you need these skills to ace Applications Support Engineer(Enterprise Systems) in Grangemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Applications Support Engineer role. Highlight your experience with desktop and enterprise-level systems, and don’t forget to mention any troubleshooting skills you have. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Be sure to mention any relevant experience in a complex, industrial environment – we love that stuff!
Show Off Your Technical Skills:In your application, make sure to showcase your technical skills, especially if you have experience with scripting or databases. If you've worked with tools like PowerShell or SQL Server, let us know! We’re keen on candidates who can hit the ground running.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Applications Inside Out
Make sure you brush up on the specific applications mentioned in the job description. Understand their functionalities, common issues, and how they fit into a Windows environment. This will show your potential employer that you're not just familiar with the tools but can also troubleshoot effectively.
✨Showcase Your Troubleshooting Skills
Prepare to discuss past experiences where you've successfully resolved incidents or system outages. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your strong incident management skills and ability to prioritise under pressure.
✨Communicate Like a Pro
Since strong communication is key for this role, practice explaining technical concepts in simple terms. Think about how you would explain a complex issue to a non-technical stakeholder. This will highlight your ability to engage with various audiences effectively.
✨Get Familiar with ITIL and ITSM Tools
If you have experience with ITIL processes or ITSM tools, be ready to discuss it. If not, do a bit of research beforehand. Understanding these frameworks can give you an edge, as they are crucial for managing support requests and ensuring service quality.
