At a Glance
- Tasks: Maintain knowledge quality and compliance while optimising workflows for efficiency.
- Company: Join a forward-thinking company that values growth and inclusivity.
- Benefits: Competitive salary, generous leave, private medical insurance, and funding for qualifications.
- Other info: Enjoy a hybrid working model with excellent career development opportunities.
- Why this job: Make a real impact on knowledge management and enhance your career in a dynamic environment.
- Qualifications: Experience in governance, compliance, and process improvement is essential.
The predicted salary is between 30000 - 40000 £ per year.
The purpose of this role is to maintain the integrity, quality, and compliance of the entire knowledge ecosystem. The specialist develops, enforces, and audits standards and rules that ensure knowledge is consistently accurate, high‐quality, and audit‐ready. A core focus is on continuously optimising Knowledge Management (KM) workflows for maximum efficiency.
What you'll do:
- Establish foundational rules and processes that govern how knowledge is created, managed, and archived.
- Define the governance model, including setting content standards, template requirements, and publishing policies.
- Actively monitor and report on adherence to these standards across the team.
- Manage and execute regular quality assurance checks and audits to ensure processes meet regulatory requirements and the knowledge base is consistently audit‐ready.
- Design, map, and continuously improve operational workflows (content submission, review, and archival) to maximise efficiency for content creators and the operational team.
Skills and Experience Needed:
- Governance and Standards Ownership: Define and maintain a comprehensive KM governance model, including content standards, template libraries, and publishing policies.
- Compliance and Audit Readiness: Execute regular knowledge audits and quality assurance programmes, managing FUSE controls and general compliance activities.
- Process Design and Improvement: Design, map, and use a data‐driven approach to continuously improve KM‐related workflows.
- Quality Assurance Implementation: Work with the Knowledge and Insight Manager to implement a formal QA programme, ensuring published content adheres to style guide, brand tone, and technical accuracy standards.
- Well‐Managed: Monitor and report on adherence to established rules and processes for content creation and lifecycle management.
Measures of Success:
- Consistent high scores in internal QA programmes and external compliance audits (e.g., FUSE controls).
- Measurable reduction in time or steps within key KM workflows due to successful improvements.
- High level of compliance with defined content standards and governance model.
- All governance documentation, policies, and workflow maps are maintained, current, and accessible to stakeholders.
Working Environment: This is a 12‐month fixed‐term contract based in the Nottingham office. The hybrid model includes three days a week in the office (Tuesday‐Thursday) and two days remote (Monday and Friday).
What's in it for you: We invest in the growth of our people. You will have opportunities to learn and develop your career, including up to £5,000 in funding for external qualifications.
Benefits: Competitive pension and performance‐based bonus schemes. 25 days annual leave, increasing with tenure; option to buy 5 additional days. Private medical insurance. Enhanced parental leave.
Additional Information: We value inclusivity and provide reasonable adjustments. If you require an adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
Governance and Process Specialist (12 month FTC) in Spondon employer: Energy Jobline ZR
At Capital One, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As a Governance and Process Specialist in our Nottingham office, you'll benefit from a hybrid working model, competitive pension schemes, and up to £5,000 in funding for external qualifications, all while contributing to a dynamic team focused on optimising knowledge management workflows.
StudySmarter Expert Advice🤫
We think this is how you could land Governance and Process Specialist (12 month FTC) in Spondon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their governance and process needs, and think about how your skills can help them achieve their goals. Show them you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. Get comfortable talking about your experience and how it relates to knowledge management and compliance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Governance and Process Specialist (12 month FTC) in Spondon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with governance and process management. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Showcase Your Knowledge Management Skills:Since this role is all about maintaining knowledge integrity, be sure to mention any experience you have with knowledge management systems or quality assurance processes. We love seeing candidates who understand the importance of accuracy and compliance!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. Clarity is key!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Governance Inside Out
Make sure you understand the key principles of knowledge governance and process management. Familiarise yourself with the specific standards and policies mentioned in the job description, as this will show your potential employer that you're serious about maintaining quality and compliance.
✨Showcase Your Process Improvement Skills
Prepare examples of how you've previously designed or improved workflows. Be ready to discuss specific metrics or outcomes that demonstrate your ability to optimise processes, as this aligns perfectly with the role's focus on efficiency.
✨Be Audit-Ready
Since the role involves regular audits and quality assurance checks, brush up on your knowledge of compliance standards. Bring examples of how you've ensured audit readiness in past roles, and be prepared to discuss how you would approach this in the new position.
✨Engage with the Team Dynamics
Understand the importance of collaboration in a hybrid working environment. Think about how you can contribute to team cohesion while working remotely and in the office. Be ready to share your thoughts on effective communication and teamwork strategies.
