At a Glance
- Tasks: Manage orders and provide top-notch customer service in German and French.
- Company: Join a leading multinational fashion company with a vibrant culture.
- Benefits: Competitive salary, dynamic team, and opportunities for skill development.
- Other info: Great chance to grow in a fast-paced, supportive environment.
- Why this job: Be part of a multilingual team and enhance your customer service skills.
- Qualifications: Fluency in German and French, plus experience in B2B customer service.
The predicted salary is between 30000 - 40000 £ per year.
Our client, a leading multinational fashion company, is currently seeking a trilingual Wholesales Customer Service Representative fluent in German and French. This role supports the company’s commitment to delivering world-class customer service. The successful candidate will be responsible for managing the order process and ensuring all administrative tasks are completed accurately and on time across the German and French market.
Your responsibilities will include:
- Manage all order entry and amendments for assigned accounts, producing daily, weekly, and monthly reports to ensure clear visibility of account status.
- Maintain effective communication with both the sales team and customers to support a smooth and efficient order process.
- Proactively follow up on open orders and product availability issues to minimise cancellations.
- Liaise with the Credit team regarding orders placed on hold due to credit-related matters.
- Process returns and issue credits accurately and in a timely manner.
About You
To succeed in this role, you will be a customer-focused professional with experience in B2B customer service, wholesale operations, and order processing. You will bring strong problem-solving abilities along with fluency in both German and French. This is an excellent opportunity to further develop your skills within a dynamic organisation and to join a motivated, friendly, and multilingual team.
Profile:
- Fluent in German, French, and English, with strong written and verbal communication skills.
- Previous experience in online customer support, wholesales customer service, sales administration, client support, or order management.
- Proficient in Microsoft Office applications, particularly Excel, as well as tools such as Vlookup and Pivot Table reporting.
- Strong interpersonal and communication skills, with the ability to work effectively both independently and as part of a team.
To apply, please send your CV in English and in Word format to Valentina.
German and French speaking Wholesales Customer Service Representative in London employer: Energy Jobline ZR
Join a leading multinational fashion company in London, where you will be part of a vibrant and diverse team dedicated to providing exceptional customer service. With a strong focus on employee development, the company offers numerous growth opportunities and fosters a collaborative work culture that values multilingual skills. Enjoy the unique advantage of working in one of the world's fashion capitals, surrounded by creativity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land German and French speaking Wholesales Customer Service Representative in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fashion industry or customer service sectors. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and role-specific scenarios. We recommend doing mock interviews with friends or using online resources to boost your confidence and polish your responses.
✨Tip Number 3
Show off your language skills! When you get the chance, demonstrate your fluency in German and French during interviews. It’s a big plus for this role, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace German and French speaking Wholesales Customer Service Representative in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in B2B customer service and order processing. We want to see how your skills match the role, so don’t be shy about showcasing your fluency in German and French!
Showcase Your Communication Skills:Since this role involves a lot of communication, let us know about your strong written and verbal skills. Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Highlight Relevant Experience:If you've worked in wholesale operations or customer support before, make it stand out! We love seeing candidates who can bring their previous experience to the table, especially if it relates to managing orders and client interactions.
Follow Application Instructions:Remember to send your CV in English and in Word format as specified. We appreciate attention to detail, so following these instructions shows us you’re serious about the role. Apply through our website for a smoother process!
How to prepare for a job interview at Energy Jobline ZR
✨Brush Up on Your Language Skills
Since this role requires fluency in German and French, make sure you practice speaking and writing in both languages before the interview. You might even want to prepare some common customer service scenarios in each language to demonstrate your proficiency.
✨Know the Company Inside Out
Research the multinational fashion company thoroughly. Understand their values, products, and market position. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Order Management Questions
Expect questions related to order processing and customer service. Think of specific examples from your past experience where you successfully managed orders or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Tech Savvy
Since proficiency in Microsoft Office, especially Excel, is crucial, be ready to discuss your experience with tools like Vlookup and Pivot Tables. You could even mention any relevant projects where you used these skills to improve efficiency or reporting.
