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Overview
Job Description Front of House & Operations Manager
REGEN London – Streatham
£28,000–£30,000 per year + performance bonuses
Full-time, on-site (40 hours per week)
About REGEN London
REGEN London is more than a gym - it’s a movement.
We’re an independent fitness brand with a strong community focus, known for creating a premium yet inclusive atmosphere that makes people genuinely want to show up and train.
Our Streatham club is one of South London’s fastest-growing fitness communities, offering sensational classes, industry-leading equipment, and an energy that’s unmatched. We pride ourselves on blending performance, personality, and passion - creating a space that inspires both our members and our team to keep growing.
The Opportunity
We’re now looking for a Front of House & Operations Manager to become a key part of our leadership team at Streatham.
This is a hands-on, front-of-house–based role where you’ll be the heartbeat of the club. Leading the day-to-day operations, managing our front-of-house team, maintaining standards, and ensuring that every single member who walks through our doors experiences that signature REGEN energy.
You’ll be the kind of person who thrives on responsibility, loves structure, and has a genuine passion for people. You’ll take pride in a spotless gym, a professional team, and a warm welcome for every member.
Responsibilities
Front of House Leadership
- Lead and develop the front-of-house team, creating a strong, service-driven culture.
- Manage staff rotas, shift planning, cover, and punctuality.
- Ensure daily checklists and reception standards are followed consistently.
- Deliver regular 1-1s and feedback to ensure team accountability and morale stay high.
Operations & Administration
- Oversee all key operational functions, including stock control, cleaning standards, and maintenance.
- Manage ordering of supplies, uniforms, and consumables.
- Handle sales and membership admin: new joins, cancellations, payment queries, and debt collection.
- Send and respond to member emails - always in line with REGEN’s professional tone and service standards.
- Support with event planning, social media campaigns, and monthly member initiatives.
Member Experience
- Be the face of REGEN London Streatham - approachable, professional, and energetic.
- Handle member queries with empathy and efficiency.
- Ensure the club environment always meets the highest cleanliness and safety standards.
- Monitor feedback through member surveys and social media, and act quickly on any issues.
Compliance & Facility Management
- Ensure the club remains compliant with all health and safety requirements.
- Manage equipment maintenance and liaise with suppliers for repairs and servicing.
- Keep documentation and records up to date (cleaning logs, audits, incident forms, etc.).
Sales & Retention
- Support the club’s monthly sales targets by encouraging team sales, follow-ups, and excellent customer service.
- Lead by example, to be proactive in talking to members and potential new joiners.
- Work with management to implement monthly offers, campaigns, and retention strategies.
Qualifications
Who We’re Looking For
We’re looking for someone who:
- Has experience in a front-of-house, admin, or customer service management role (gym, leisure, or hospitality ideal).
- Is highly organised, reliable, and self-motivated.
- Has a calm, confident presence — able to manage busy periods and people with professionalism.
- Is people-focused and loves working with a team.
- Is a natural problem-solver who takes ownership and finds solutions quickly.
- Enjoys structure but thrives in a fast-paced, high-energy environment.
- Is confident with systems, email communication, and general admin processes.
What You’ll Get
- £28,000–£30,000 per year + performance-based bonuses
- Free REGEN London multi site membership
- Exclusive access to 100+ group classes
- Ongoing training and development opportunities
- Regular team socials and staff challenges
- The chance to be part of one of South London’s most exciting, fast-growing fitness brands
Ready to Apply?
If you’re someone who loves people, thrives under pressure, and takes pride in running an exceptional operation - we’d love to hear from you.
Apply now with your CV and a short note about why you’d be a great fit for REGEN London.
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House & Operations Manager in London in City of London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with them during the chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Front of House & Operations Manager role. Highlight your experience in customer service and how you can bring that REGEN energy to the team.
✨Tip Number 3
Don’t just sit back and wait for the interview. Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and what they love about working there. This can give you insider info and make a great impression!
✨Tip Number 4
After your interview, send a thank-you note! It’s a simple way to show appreciation and keep you fresh in their minds. Mention something specific from your conversation to make it personal and memorable.
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of energy and enthusiasm into your CV and cover letter.
Tailor Your Application:Make sure to tailor your application specifically for the Front of House & Operations Manager role. Highlight your relevant experience in customer service and management, and how it aligns with our values at REGEN London.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at REGEN London.
How to prepare for a job interview at Energy Jobline ZR
✨Know the Company Inside Out
Before your interview, take some time to research REGEN London. Understand their mission, values, and what makes them unique in the fitness industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community.
✨Showcase Your People Skills
As a Front of House & Operations Manager, your ability to connect with people is crucial. Prepare examples from your past experiences where you've successfully managed teams or resolved customer issues. Highlight your passion for creating a welcoming environment and how you can contribute to the club's positive energy.
✨Demonstrate Organisational Skills
This role requires a high level of organisation. Be ready to discuss how you manage staff rotas, handle admin tasks, and maintain operational standards. You might even want to bring a sample of a system or process you've implemented in previous roles that improved efficiency.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about team dynamics, growth opportunities, or how they measure success in the role. This shows you're thinking long-term and are genuinely interested in contributing to their goals.
