At a Glance
- Tasks: Lead a fleet of drivers, ensuring smooth freight delivery and high driver satisfaction.
- Company: Join a dynamic logistics company focused on safety and teamwork.
- Benefits: Competitive salary, full benefits, PTO, and 401K.
- Other info: Enjoy a flexible schedule with 4 days on and 4 days off.
- Why this job: Make a real impact in logistics while developing your leadership skills.
- Qualifications: Bachelor's degree or 4 years of relevant experience; dispatching knowledge preferred.
The predicted salary is between 44000 - 46000 € per year.
The Dispatch Manager is responsible for the successful execution of customer freight delivery and the daily oversight and management of their assigned fleet. This is a leadership position that reports to the Operations Manager or the Terminal Manager, depending on the size of the operation. The Dispatch Manager will participate in problem identification, solution recognition, and system implementation to improve areas that impact our drivers' experience and the quality of our services. The Dispatch Manager will foster a culture that ensures their team works together in a way that supports the mission of the organization and is in alignment with our core values and beliefs.
Supervisory Responsibilities: Direct and indirect reports consisting of Professional Drivers.
Schedule: 4 days on and 4 days off 6AM-6PM
Job Duties:
- Driver & Terminal Connect: Effectively dispatch a fleet using proper procedures for real-time management of freight and drivers ensuring high level of data accuracy within the system. Maintain highest driver relationship and satisfaction of new and tenured drivers by:
- Actively onboarding new drivers following the 12-week onboarding process
- Regularly reviewing driver scorecards in order to ensure drivers are meeting performance and income goals
- Auditing driver manifests for pay accuracy and workload balance
- Advocating for drivers in relation to executable plans
- Effectively communicating policy changes, schedule changes, etc. to the fleet.
- Participating in driver mentoring and driver appreciation activities as prescribed by the Terminal Manager
- Overseeing fleet of drivers ensuring all team members are properly trained in all aspects of their position.
- Coaching where performance improvement is needed in accordance and notifying Terminal Manager or Operations Manager when there is a need for corrective action or formal performance improvement plans to address deficiencies.
- Participating in pre-trip inspections with drivers on a regular basis.
- Coaching and counselling your Fleet in the areas of productivity, customer care and service, attendance, and company rules.
- Developing driver performance improvement plans in coordination with HR and the Terminal Manager as needed.
- Confirming driver plans with drivers (Via Qualcomm and or phone) providing driver with any required information to complete the assignment including special load requirements (Hazmat, specialty equipment, etc.)
- Safety Connect: Promote culture of safety in all daily activities by proactively addressing safety concerns by communicating safety goals and standards to all drivers, providing resources for safety concern resolution. Ensure Fleet is in compliance with DOT requirements for hours of service and driver fitness before dispatch. Assist in coordination of compliance activities including the scheduling of physicals and submission of required documentation.
- Customer Connect: Monitor driver progress throughout the shift to ensure on-time dispatch and delivery of freight as planned, addressing and notifying the customer of any delays or issues. Address all customer needs and concerns as they arise during shift and escalating any customer issues requiring a higher level of involvement to the Operations Manager or Terminal Manager. Collect and inspect driver manifest and other necessary documentation necessary to pay the driver and invoice the customer upon the completion of each driver shift to include bill of ladings and lumper receipts.
- Maintenance Assessorial Connect: Maintain, track, and report appropriate equipment levels daily at all customer locations. Based on need requesting adjustments where necessary to ensure optimum equipment utilization. Perform periodic inspections of company equipment to identify unreported maintenance issues and accident damage. Participate in pre-trip inspections with drivers on a regular basis. Review revenue per truck per day and perform quarterly fleet performance reviews with Terminal Manager and Operations Manager to identify areas of opportunity and develop improvement plan as needed to address deficiencies.
Job Requirements & Qualifications:
- Bachelor's degree or substituted with 4 years of similar experience
- 2 years of dispatching CDL Class A truck drivers
- Computer applications experience and proficiency in Microsoft Office
- TMS experience desired. TMW
- Working knowledge of DOT, OSHA and related safety regulations
- Excellent customer service, problem solving, and decision making skills
- Ability to develop a working knowledge of all terminal operation aspects
- Travel may be required as dictated by the customer/business
- Frequently required to sit, stand, walk, talk, hear, operate a computer keyboard, and speak on the telephone.
- Must occasionally lift and/or move up to 10 pounds
Competencies:
- Customer Focused: Passionate drive to meet the needs of our customers and offer unique solutions that deliver on their expectations
- The ability to motivate and lead drivers to meet and exceed the customers’ expectations and the goals of the company
- Self-starter willing to quickly adapt, prioritise, and organise.
- Ability to manage a process from start to finish
- Ability to set clear expectations and work with others to accomplish specific goals
- Effective and professional verbal and written communication skills
- Strong organisational skills and attention to detail
- Judgement and decision making considering the relative costs and benefits of potential actions to choose the most appropriate action
- Complex problem solving and reviewing related information to develop and evaluate options and implement solutions
- Superior communication to include speaking, active listening and conveying information effectively
- Monitoring/assessing performance of self and other individuals to make improvements or implement corrective action
Employee Benefits:
- Yearly starting salary: £55K- £58K (Depending on knowledge & experience)
- Full benefits - Medical, Vision, and Dental
- Life, Short- and Long-Term PTO (sick & vacation) and 401K
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for the position. Duties, responsibilities and activities may change at any time with or without notice.
Fleet Manager in Aberdeen employer: Energy Jobline ZR
As a Fleet Manager in Aberdeen, you will join a dynamic team that prioritises safety, collaboration, and driver satisfaction. Our company offers competitive salaries, comprehensive benefits including medical, vision, and dental coverage, as well as generous PTO and 401K plans, fostering a supportive work culture that encourages professional growth and development. With a focus on continuous improvement and a commitment to our core values, we provide an environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Manager in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their mission, especially around driver satisfaction and safety culture.
✨Tip Number 3
Practice your communication skills! As a Fleet Manager, you'll need to convey information clearly and effectively. Try mock interviews with friends or use online resources to sharpen your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Fleet Manager in Aberdeen
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in fleet management and dispatching. Use keywords from the job description to show that you understand what we're looking for!
Show Off Your Skills:Don’t just list your qualifications; give us examples of how you've used your skills in real situations. Whether it's improving driver satisfaction or managing compliance, we want to see how you’ve made a difference.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This helps us quickly see why you're a great fit!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Fleet Management Basics
Brush up on your knowledge of fleet management principles, especially those related to dispatching and driver relations. Be ready to discuss how you would handle real-time management of freight and drivers, as well as how you would maintain high levels of driver satisfaction.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've identified problems and implemented effective solutions. This role requires strong decision-making skills, so be ready to demonstrate how you can tackle challenges that may arise in the daily operations of a fleet.
✨Communicate Clearly and Effectively
Since this position involves a lot of communication with drivers and customers, practice articulating your thoughts clearly. Think about how you would convey policy changes or address customer concerns, and be prepared to showcase your verbal and written communication skills during the interview.
✨Emphasise Safety and Compliance
Familiarise yourself with DOT regulations and safety standards relevant to fleet management. Be ready to discuss how you would promote a culture of safety among drivers and ensure compliance with all necessary regulations, as this is a key aspect of the role.
