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- Tasks: Provide technical support and training for innovative 3D bioprinting products.
- Company: Join Cellink, a leader in 3D cell culture technology.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in cutting-edge science.
- Why this job: Make a real impact in health tech while building strong customer relationships.
- Qualifications: Degree in Life Sciences or Engineering; experience in technical support preferred.
- Other info: Dynamic role with up to 75% travel and excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
At Cellink, we create the future of health by leveraging the power of 3D cell culture through award-winning 3D bioprinters and carefully sourced biomaterials and bioinks.
The Field Application Specialist is pivotal in providing technical and application support during both the pre-and post-sales process. As a Field Application Specialist, you will provide technical support and expertise to customers regarding the application and use of our products in the field. Your role involves collaborating with clients to ensure effective implementation, training, and ongoing support, ultimately driving customer satisfaction and product utilization.
Work position goals:- Serve as the technical expert throughout the commercial process, ensuring customers have the information needed to make informed decisions.
- Build and maintain trust between customers and the organization.
- Promote appropriate utilization of CELLINK products.
- Develop strong relationships with existing customers to drive recurring revenue.
- Effectively onboard customers to CELLINK products.
- Ensure high customer satisfaction through comprehensive training.
- Perform pre-sales duties such as hosting demos and educating prospects on our technology.
- Perform post-sale support helping customers with scientific questions to achieve their research objectives.
- Perform experiments for customers in a contract research setting.
- Provide on-site and remote technical assistance to customers, addressing product-related questions and troubleshooting issues.
- Undertake minor repairs at customer site when required.
- Conduct training sessions and workshops for customers to enhance their understanding of product features and applications.
- Build and maintain strong relationships with key stakeholders within customer organizations to understand their needs and provide tailored solutions.
- Deliver compelling product demonstrations and presentations to prospective and existing customers, showcasing the capabilities and advantages of our solutions.
- Gather and document customer feedback on product performance and application, relaying insights to the product development team for improvements.
- Maintain a deep understanding of the company’s products, industry trends, and competitive landscape to effectively address customer inquiries.
- Maintain accurate records of customer interactions, training sessions, and support activities in the CRM system. Prepare reports on customer feedback and product usage.
- Bachelor’s degree in Life Sciences, Engineering, or a related field; relevant experience may substitute for education.
- 2+ years of experience in a technical support or application specialist role, preferably within a scientific, medical, or engineering environment.
- Strong background in cell-based assays, particularly 3D cell culture along with an understanding of 3D modeling principles, genetic and imaging-based analysis methods, excellent technical writing skills, hands-on lab experience, knowledge of cell biology and analysis techniques, and preferably prior customer-facing experience.
- This is a field role; the expectation is up to 75% travel.
- Must have a UK driving licence and access to a car.
- Ability to lift and transport bioprinters (up to 23 kg).
- Travel required to customer sites for training, support, and relationship management; a valid driver’s license is necessary.
- Ability to work flexible hours to accommodate customer needs.
Field Application Specialist in City of London employer: Energy Jobline ZR
Contact Detail:
Energy Jobline ZR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Application Specialist in City of London
✨Tip Number 1
Get to know the company inside out! Research Cellink's products, their impact on health, and recent innovations. This will help us tailor our conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your technical demos! Since the role involves showcasing products, we should rehearse how to present them effectively. This will boost our confidence and impress potential employers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider insights and potentially lead to referrals.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you note. It shows appreciation and keeps us fresh in their minds as they make decisions.
We think you need these skills to ace Field Application Specialist in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Application Specialist role. Highlight your technical support experience and any relevant skills in 3D cell culture or bioprinting. We want to see how your background aligns with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about CELLINK's mission and how you can contribute to our team. Be sure to mention any customer-facing experience you've had, as building relationships is key for us.
Showcase Your Technical Skills: In your application, don’t forget to showcase your technical writing skills and hands-on lab experience. We love candidates who can communicate complex ideas clearly, so give us examples of how you've done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining our team at CELLINK!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Stuff
Make sure you have a solid understanding of 3D cell culture and the specific products CELLINK offers. Brush up on your technical knowledge and be ready to discuss how these technologies can benefit customers. This will show that you're not just interested in the role, but that you genuinely understand the field.
✨Showcase Your Communication Skills
As a Field Application Specialist, you'll need to build relationships with clients. Practice explaining complex concepts in simple terms. During the interview, demonstrate your ability to communicate effectively by engaging with the interviewer and asking insightful questions about their needs and challenges.
✨Prepare for Real-World Scenarios
Think about potential customer scenarios you might face in this role. Prepare examples of how you've handled technical support or training in the past. This will help you illustrate your problem-solving skills and adaptability, which are crucial for success in this position.
✨Be Ready to Discuss Travel and Flexibility
Since this role involves significant travel, be prepared to discuss your availability and willingness to accommodate customer needs. Highlight any previous experience you have with travel for work, and reassure them that you're comfortable with the demands of the job.