At a Glance
- Tasks: Manage and deliver exciting CRM and marketing campaigns for a leading fashion brand.
- Company: Join a globally recognised fashion brand with a dynamic and fast-paced environment.
- Benefits: Immediate start, hands-on experience, and the chance to work with top industry professionals.
- Other info: Perfect for detail-oriented individuals who thrive in collaborative settings.
- Why this job: Make a real impact in fashion marketing while honing your project management skills.
- Qualifications: Experience in project management and a passion for digital marketing.
The predicted salary is between 40000 - 50000 £ per year.
Immediate Start – Customer Operations Project Manager (CRM & Marketing) Temporary Contract | Fashion Client | London (NO Hybrid)
We’re partnering with a leading global fashion brand to find an experienced Customer Operations Project Manager to join on an immediate-start temporary contract. This is a fast‑paced, hands‑on role focused on delivering best‑in‑class customer marketing and CRM campaigns at scale. Working at the heart of the marketing function, you’ll drive operational excellence across email, lifecycle and 1:many campaigns—ensuring seamless execution, strong collaboration, and consistently high‑quality customer experiences.
The Role
You’ll take ownership of the day‑to‑day delivery of CRM and customer marketing activity, acting as the operational link between marketing, creative and external production partners. This role is ideal for someone who thrives in detail, brings structure to complexity, and keeps multiple workstreams moving efficiently. A key focus will be supporting the transition to external production partners—establishing new workflows, ensuring continuity, and enabling scalable, high‑quality output.
Key Responsibilities
- Operational Delivery & Workflow Management
- Oversee the end‑to‑end execution of CRM and customer marketing campaigns across email and lifecycle journeys
- Ensure clarity on briefs, timelines, roles and deliverables across all stakeholders
- Manage internal and external resources across multiple concurrent projects
- Track progress, identify risks early, and drive timely resolutions
- External Agency & Vendor Management
- Lead onboarding and integration of external production partners
- Establish effective workflows across copy, design and merchandising functions
- Act as the main point of contact for agencies, ensuring quality, efficiency and delivery standards
- Troubleshoot issues and elevate risks where needed
- Project & Content Coordination
- Collaborate with Martech, Digital and Tech teams to align dependencies and ensure platform readiness
- Support briefing processes and ensure content is delivered on time and to spec
- Partner with creative teams to track and manage content through production
- Cross-Functional Collaboration
- Act as the central operational point between Customer Marketing, Creative, Merchandising, CRM and regional teams
- Maintain alignment and transparency across all contributors
- Foster a collaborative, solutions‑focused working environment
- Process Improvement & Ways of Working
- Identify and implement improvements to workflows, tools and communication processes
- Create clear documentation and repeatable frameworks for campaign delivery
- Support team capability through guidance and best‑practice sharing
- Promote a structured, calm and efficient delivery culture
Experience Required
- Proven experience in project management within CRM, email or digital marketing
- Strong understanding of content production workflows and cross‑channel campaign delivery
- Track record of managing multiple deadlines and complex workstreams simultaneously
- Excellent communication skills, with the ability to simplify complexity
- Highly organised with strong problem‑solving capabilities and a proactive mindset
- Comfortable working in fast‑paced, evolving environments
- Experience with tools such as Asana is advantageous
This is a fantastic opportunity to step into a high‑impact role within a globally recognised fashion brand, contributing to critical marketing delivery during a key period. Immediate availability is essential.
Fashion CRM & Marketing Operations Manager employer: Energy Jobline ZR
Join a globally recognised fashion brand that values operational excellence and creativity, offering a dynamic work environment in the heart of London. As a Fashion CRM & Marketing Operations Manager, you'll benefit from a collaborative culture that encourages innovation and professional growth, while playing a pivotal role in delivering impactful customer marketing campaigns. With a focus on employee development and a commitment to high-quality output, this company provides a unique opportunity to thrive in a fast-paced industry.
StudySmarter Expert Advice🤫
We think this is how you could land Fashion CRM & Marketing Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the fashion industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Nail that interview prep! Research the company, understand their CRM and marketing strategies, and be ready to discuss how your experience aligns with their needs. Practice common interview questions and prepare some thoughtful ones of your own.
✨Tip Number 3
Show off your skills! If you have a portfolio or examples of past campaigns you've managed, bring them along to the interview. Demonstrating your hands-on experience with CRM and marketing operations will set you apart from the competition.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're genuinely interested in working with us and helps us keep track of your application more efficiently.
We think you need these skills to ace Fashion CRM & Marketing Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Fashion CRM & Marketing Operations Manager. Highlight your experience in project management, especially within CRM and digital marketing, and showcase any relevant tools you've used like Asana.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this fast-paced role. Share specific examples of how you've successfully managed multiple projects and improved workflows in previous positions.
Showcase Your Communication Skills:Since this role involves collaboration across various teams, emphasise your excellent communication skills. Give examples of how you've simplified complex processes or fostered a collaborative environment in past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Campaigns
Before the interview, dive deep into the brand's recent CRM and marketing campaigns. Be ready to discuss what you liked, what could be improved, and how your experience aligns with their strategies. This shows genuine interest and that you've done your homework.
✨Showcase Your Project Management Skills
Prepare specific examples of how you've successfully managed multiple projects simultaneously. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your organisational skills and ability to keep everything on track.
✨Emphasise Collaboration
This role requires strong cross-functional collaboration. Think of instances where you've worked with different teams—like creative, tech, or external partners—and be ready to share how you fostered communication and resolved conflicts to achieve a common goal.
✨Be Ready to Discuss Process Improvements
The job description mentions improving workflows and processes. Come prepared with ideas or examples of how you've identified inefficiencies in past roles and implemented changes that led to better outcomes. This will demonstrate your proactive mindset and problem-solving capabilities.
