At a Glance
- Tasks: Coordinate maintenance and support operations in a fast-paced commercial environment.
- Company: Leading real estate investment firm in London with a focus on high-profile properties.
- Benefits: Gain hands-on experience, develop organisational skills, and work in a dynamic team.
- Other info: Opportunity to grow in a vibrant industry with a proactive mindset.
- Why this job: Be the backbone of operations, ensuring smooth running of commercial buildings.
- Qualifications: Experience in facilities management or property support, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Criterion Capital is a leading London-based real estate investment and management company, specialising in the ownership and operation of high-profile commercial buildings across the West End and Central London. Our portfolio includes office, retail, leisure and mixed-use assets, all managed to high operational, compliance and service standards.
We are now looking for an organised and proactive Facilities Coordinator to support our Commercial Facilities Management team, helping to ensure day-to-day operations, reactive works and planned maintenance are coordinated efficiently across the portfolio.
The Role
This is a hands-on coordination role supporting live commercial assets. You will be responsible for logging and managing maintenance activity, coordinating engineers and contractors, chasing progress, and ensuring accurate communication with internal teams and commercial tenants. You’ll work in a fast-paced environment, providing vital operational support to the Facilities Managers and helping maintain visibility, control and service standards across the portfolio.
Key Responsibilities
- Log and manage all reactive and planned maintenance requests via the job management system (Yardi or similar).
- Triage and prioritise jobs based on urgency, H&S risk, and operational impact.
- Allocate jobs to engineers and contractors, coordinating access with tenants and site teams.
- Track job progress, chase updates, and ensure timely close-out with supporting documentation.
- Liaise professionally with commercial tenants, contractors and internal property teams.
- Prepare and issue contractor quotations for review and approval.
- Maintain accurate job records to support service charge, audit and FM reviews.
- Support coordination of statutory inspections and PPM visits (fire systems, lifts, HVAC, etc.).
- Escalate delays, access issues or recurring failures to the Senior Facilities Manager.
- Produce weekly dashboards covering WIP, ageing jobs, quotes and key operational risks.
Key Skills & Attributes
- Experience using FM job management or CAFM systems.
- Highly organised with strong attention to detail and the ability to manage multiple priorities.
- Confident, professional communicator when dealing with contractors and commercial tenants.
- Comfortable working in a reactive, operational environment.
- Proactive mindset — takes ownership and follows issues through to completion.
- Good awareness of health & safety, compliance and service delivery expectations in commercial buildings.
Experience Required
- Previous experience in a facilities helpdesk, FM coordination, scheduling or property support role.
- Exposure to commercial buildings or mixed-use assets.
- Strong written and verbal communication skills.
- Ability to work under pressure and manage SLAs effectively.
What Success Looks Like
- Reactive works are logged, assigned and progressed without delay.
- Clear visibility of job status, risks and outstanding actions for the FM team.
- Improved contractor accountability and response times.
- Smooth coordination of access and works across occupied commercial buildings.
Facilities Coordinator in London employer: Energy Jobline ZR
Criterion Capital is an exceptional employer, offering a dynamic work environment in the heart of London’s vibrant commercial sector. As a Facilities Coordinator, you will benefit from a supportive culture that prioritises employee growth and development, alongside competitive remuneration and comprehensive benefits. With a focus on high operational standards and a commitment to excellence, you will play a crucial role in maintaining our prestigious portfolio while enjoying the unique advantages of working in one of the world's leading real estate hubs.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management field, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've handled maintenance coordination or managed multiple priorities in the past.
✨Tip Number 3
Stay proactive! If you see a job posting that excites you, don’t just apply through the usual channels. Follow up with a quick email to the hiring manager expressing your enthusiasm and how you can contribute to their team.
✨Tip Number 4
Keep learning! Familiarise yourself with FM job management systems like Yardi. Showing that you’re already on top of the tools used in the industry can set you apart from other candidates.
We think you need these skills to ace Facilities Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Facilities Coordinator role. Highlight your experience with FM job management systems and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to the responsibilities listed in the job description. We love a good story!
Show Off Your Communication Skills:Since you'll be liaising with tenants and contractors, it's crucial to demonstrate your strong written communication skills. Keep your application clear and professional, but don’t forget to let your personality shine through. We appreciate authenticity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Job Management Systems
Familiarise yourself with FM job management systems like Yardi or similar. Be ready to discuss how you've used such systems in the past, as this will show your technical competence and readiness for the role.
✨Demonstrate Your Organisational Skills
Prepare examples that showcase your ability to manage multiple priorities effectively. Think of situations where you triaged tasks based on urgency and operational impact, as this is crucial for the Facilities Coordinator role.
✨Communicate Like a Pro
Practice your communication skills, especially when dealing with contractors and commercial tenants. Be prepared to explain how you would maintain professional relationships and ensure clear communication in a fast-paced environment.
✨Show Your Proactive Mindset
Think of instances where you took ownership of a project or issue and followed it through to completion. Highlighting your proactive approach will resonate well with the interviewers, as they value candidates who can drive results.
