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- Tasks: Plan and manage operatives' schedules for efficient repairs and customer satisfaction.
- Company: Leading UK housing and property organisation with a purpose-driven mission.
- Benefits: Competitive salary, permanent contract, job security, and supportive team environment.
- Other info: Opportunities for coaching and development in a fast-paced, collaborative setting.
- Why this job: Make a real difference in communities while developing your career in a dynamic role.
- Qualifications: Customer service experience, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
We're working exclusively with a leading UK housing and property organisation to recruit a temporary Area Planner based at their Exeter office. This is a high-impact coordination role that sits at the heart of a busy operational team. You'll be the engine behind efficient scheduling, ensuring the right operative gets to the right job at the right time. If you thrive in a fast-paced environment, enjoy solving logistical puzzles, and take pride in delivering an excellent customer experience, this could be the perfect next step in your career.
THE ROLE
- Plan and manage regional operatives' diaries to meet performance targets and KPIs
- Schedule maintenance repairs to match operational needs and customer appointments
- Maintain the scheduling system and keep internal and external stakeholders accurately informed
- Liaise with customer service teams on appointments, updates, and issue resolution
- Handle written, electronic, and telephone enquiries within agreed service standards
- Collaborate with the commercial team on subcontractor purchase orders and variation orders
- Ensure full compliance with GDPR when handling customer data
- Follow safeguarding procedures and elevate concerns appropriately
THE PERSON
Essential:
- Experience in a customer-focused environment
- Comfortable working to performance targets
- Strong written and verbal communication skills
- Methodical, accurate, and process-driven approach
- Confident user of Microsoft Office (Word, Excel)
- Ability to work under pressure in a busy environment
- Experience with databases
- Evidence of competency in a relevant trade
Desirable:
- Experience with large-volume data processing
- Previous scheduling or planning experience
- Familiarity with subcontractor management
- Strong organisation and time management
- Experience with invoices or accounts
- NVQ Level 3 or equivalent
- A-levels
- Microsoft or business intelligence certification
THE PACKAGE
- Competitive salary aligned to Grade B banding
- Permanent contract with job security in a purpose-driven organisation
- Based at Vantage Point, Pynes Hill, Exeter - no driving licence required for the role
- Supportive team environment with coaching and development opportunities
- Work that makes a real difference to communities and across the region
Repairs Planner (Temporary) in Exeter in Devon employer: Energy Jobline ZR
Contact Detail:
Energy Jobline ZR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Planner (Temporary) in Exeter in Devon
✨Tip Number 1
Network like a pro! Reach out to people in the housing and property sector, especially those who work at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to scheduling and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Office, especially Excel, as it’s crucial for planning roles. Maybe even create a sample schedule to demonstrate your organisational prowess during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Repairs Planner (Temporary) in Exeter in Devon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer-focused experience and any relevant planning or scheduling roles you've had. We want to see how you can fit into our busy operational team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Repairs Planner role. Share specific examples of how you've handled similar responsibilities in the past, and don't forget to mention your love for solving logistical puzzles!
Show Off Your Communication Skills: Since strong written and verbal communication skills are essential, make sure your application is clear and concise. Use professional language but keep it friendly – we want to get a sense of your personality too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Repairs Planner role. Familiarise yourself with the key responsibilities like scheduling maintenance repairs and managing operatives' diaries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, be prepared to discuss your experience in delivering excellent customer service. Think of specific examples where you've resolved issues or improved customer satisfaction. This will highlight your ability to thrive in a fast-paced environment while keeping customers happy.
✨Demonstrate Your Organisational Skills
The job requires a methodical and process-driven approach, so come ready to talk about how you manage your time and organise tasks. You could even share a story about a time you successfully juggled multiple priorities or solved a logistical challenge. This will show that you can handle the demands of the role.
✨Prepare for Technical Questions
Brush up on your Microsoft Office skills, especially Excel, as you'll likely face questions about data management and scheduling systems. Be ready to discuss any relevant software you've used in the past and how it relates to the role. This will demonstrate your technical competency and readiness for the job.