At a Glance
- Tasks: Lead lift servicing operations, ensuring safety and customer satisfaction across London and Southeast.
- Company: Liftec Express, a pioneer in the British lift industry with a focus on quality and safety.
- Benefits: Competitive salary, car allowance, generous pension, and 25 days holiday plus bank holidays.
- Other info: Opportunity for career growth in a dynamic, customer-focused environment.
- Why this job: Join a growing company and make a real impact in operational excellence and customer service.
- Qualifications: Proven experience in operational leadership within engineering services or related industries.
The predicted salary is between 80000 - 100000 € per year.
Regional Leadership. Operational Performance. Customer Excellence.
Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express - a leading independent provider of lift maintenance, repair and modernisation services - is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You'll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business.
The Role at a Glance:
- Head of Service Operations (Service & Repairs) Dartford, Kent - covering London & Southeast.
- Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time.
Company: Pioneer of the British lift industry. Formerly part of global brand Otis - now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation.
Culture: Safety, Ethics & Quality Focused.
The Opportunity:
This is a pivotal role leading Liftec Express' service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture.
Responsibilities:
- Operational Leadership & Delivery: Lead the safe delivery of lift maintenance and repair services across the region. Ensure service delivery meets contractual commitments and customer expectations. Drive operational efficiency through planning, scheduling and resource allocation. Implement and monitor service processes and KPIs including productivity and response times.
- Commercial & P&L Ownership: Take full responsibility for regional P&L performance. Deliver revenue, margin, profitability and cash targets. Identify opportunities to grow the service portfolio and expand customer relationships.
- Customer & Stakeholder Management: Build strong relationships with key customers, consultants and stakeholders. Act as escalation point for operational and service-related issues. Ensure high levels of customer satisfaction and long-term retention.
- Leadership & Team Development: Lead, coach and develop Service Delivery Managers, Repair Managers and engineers. Build and maintain a high-performing, accountable culture. Drive engagement, performance and continuous improvement across teams.
- Compliance, Safety & Governance: Maintain the highest EH&S standards across all operations. Ensure compliance with regulations, industry standards and company policies. Support cross-functional and regional initiatives across the business.
About You:
You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have:
- Proven experience in a senior operational leadership role.
- Strong track record of improving operational performance and profitability.
- Experience managing P&L and delivering commercial targets.
- Ability to build relationships with major clients and senior stakeholders.
- Experience leading and developing high-performing teams.
- Strong organisational skills with high levels of ownership and accountability.
- Excellent communication skills across technical and non-technical audiences.
- Confidence handling escalations and complex operational challenges.
- Commercial awareness with the ability to identify growth opportunities.
- Experience within a transforming, scaling or turnaround business environment would be highly beneficial.
Behaviours & Values:
- Open-minded and inquisitive - embraces continuous improvement.
- Extreme ownership - takes accountability for results and solutions.
- Customer centric - prioritises long-term relationships and service excellence.
- Honesty and integrity - acts with transparency and professionalism.
- Doing the basics brilliantly - focuses on safety, discipline and consistent execution.
Benefits:
- Pension - Aviva.
- Car allowance.
- Holiday - 25 days plus bank holidays.
- Employee Assistance Programme.
- Death in Service - 3 x Salary.
- Employee Referral Scheme.
- Discounts Platform.
- Enhanced family policies.
Why Join Liftec Express?
- Senior leadership role with full operational and commercial ownership.
- Opportunity to lead a key region within a growing PE-backed business.
- Strong focus on operational excellence, safety and customer satisfaction.
Head of Service Operations - Lift Servicing & Maintenance (London/SE) in Dartford employer: Energy Jobline ZR
Liftec Express is an exceptional employer, offering a senior leadership role that combines operational and commercial ownership in a dynamic and growing environment. With a strong focus on safety, ethics, and quality, employees benefit from a supportive culture that prioritises professional development and continuous improvement. Located in Dartford, this position provides competitive compensation, extensive benefits, and the opportunity to lead a high-performing team while driving service excellence across London and the Southeast.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Operations - Lift Servicing & Maintenance (London/SE) in Dartford
✨Tip Number 1
Network like a pro! Reach out to your connections in the lift and engineering services industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Liftec Express and their operational standards. Understand their customer-centric approach and think of examples from your past that showcase your leadership and problem-solving skills. We want to see how you can drive service excellence!
✨Tip Number 3
Showcase your P&L management experience! Be ready to discuss how you've improved profitability and operational performance in previous roles. Highlight specific achievements that align with the responsibilities of the Head of Service Operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Liftec Express and contributing to their mission of safety and quality.
We think you need these skills to ace Head of Service Operations - Lift Servicing & Maintenance (London/SE) in Dartford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Service Operations role. Highlight your leadership experience in engineering services and any relevant achievements that showcase your operational performance.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for Liftec Express. Share specific examples of how you've driven customer satisfaction and operational excellence in previous roles, and don’t forget to express your passion for the lift industry!
Showcase Your Leadership Style:In your application, give us a glimpse into your leadership style. We want to know how you build high-performing teams and foster a culture of accountability and continuous improvement. Share stories that demonstrate your ability to lead and inspire.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows your enthusiasm for joining Liftec Express!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Numbers
As a Head of Service Operations, you'll need to demonstrate your understanding of P&L management. Brush up on your financial metrics and be ready to discuss how you've driven profitability in previous roles. Bring specific examples of how you've improved operational performance and met commercial targets.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about how you can convey your approach to team development. Prepare to share stories about how you've built high-performing teams and fostered a customer-centric culture. Highlight any coaching or mentoring experiences that showcase your ability to lead effectively.
✨Understand the Industry Landscape
Familiarise yourself with the lift servicing and maintenance industry, especially Liftec Express's position within it. Be prepared to discuss current trends, challenges, and opportunities in the sector. This will show your genuine interest and help you connect your experience to their needs.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially around operational challenges. Think of specific scenarios where you've had to handle escalations or complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
