At a Glance
- Tasks: Deliver world-class customer service and manage international orders in a fast-paced environment.
- Company: Dynamic logistics company based in Birmingham with a focus on customer satisfaction.
- Benefits: £30,000 salary, 10% bonus, 25 days holiday, and health cash plan.
- Other info: Hybrid working after probation with excellent career growth opportunities.
- Why this job: Join a vibrant team and make a real impact in global logistics.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 30000 € per year.
Customer Service Specialist – Birmingham central (hybrid after probation). Salary: £30,000 negotiable, dependent on experience + 10% bonus + fantastic benefits package.
Working hours: 8:00–4:30 / 9:00–5:30 (either or a mix of the two).
Are you passionate about delivering world‑class customer service while navigating the fast‑paced world of international logistics? We’re looking for an experienced Customer Service professional who can provide exceptional support to our valued clients, always putting the customer first and understanding the logistics of getting products out to the market and the problems that can arise.
Responsibilities:- Managing relationships with internal and external stakeholders to ensure a world‑class standard of customer service.
- Handling international orders and coordinating shipments in collaboration with the team in Holland.
- Being responsible for order management, including placing orders and providing accurate pricing and quotes.
- Working closely with the external sales team, international factories and supply chain contacts.
- Proven experience in customer service on a global basis, with exceptional verbal and written communication skills.
- Enjoys working in a fast‑paced environment, with a confident telephone manner and a talent for building relationships both internally and with clients.
- Good understanding of international shipping and import/export regulations is helpful, but not essential.
- Fabulous organisational skills and a detail‑focused approach to juggling multiple international shipments and timelines.
- 10% bonus potential.
- Defined contribution pension plan – employer contribution 6%.
- 25 days holiday, increasing to 27 after 5 years of service.
- Holiday purchase plan – employees can buy up to an extra 5 days holiday after 12 months of service.
- Health Cash Plan – standard benefits covered by the company, with the opportunity to upgrade benefits at employee cost.
- Death in service benefit – four times the annual salary.
We are committed to equality and diversity in recruitment and employment.
Customer Service Specialist in Birmingham employer: Energy Jobline ZR
Join a dynamic team in Birmingham as a Customer Service Specialist, where your passion for delivering exceptional service will be valued and rewarded. With a competitive salary, a generous benefits package including a 10% bonus, and opportunities for professional growth, you'll thrive in a supportive work culture that prioritises employee well-being and development. Experience the excitement of international logistics while enjoying a hybrid working model that offers flexibility and work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and customer service sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their approach to customer service and think of examples from your experience that align with their values. This will show them you're not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable with your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Customer Service Specialist in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant logistics knowledge to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Keep it engaging and personal – we want to get to know you!
Showcase Your Communication Skills:Since this role requires exceptional verbal and written communication, make sure your application is clear and concise. Use professional language but let your personality come through – we love a bit of character!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Customer Service Stuff
Brush up on your customer service experience, especially in a global context. Be ready to share specific examples of how you've handled challenging situations and built relationships with clients. This will show that you understand the importance of exceptional service.
✨Understand the Logistics Game
Familiarise yourself with the basics of international shipping and logistics. Even if you don't have direct experience, showing that you’ve done your homework will impress the interviewers. They’ll appreciate your proactive approach and willingness to learn.
✨Practice Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering common interview questions.
✨Show Off Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and deadlines. Share specific strategies or tools you use to stay organised, as this is crucial for juggling international shipments and timelines effectively.
