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For Companies At a Glance
- Tasks: Engage with clients and manage data while achieving targets in a supportive team.
- Company: Join a forward-thinking company in Leeds with a focus on employee wellbeing.
- Benefits: Enjoy 33 days holiday, hybrid working, and a competitive salary with health benefits.
- Other info: Be part of a market leader trusted by over 1 million customers.
- Why this job: Kickstart your career in a fun environment with excellent training and growth opportunities.
- Qualifications: No legal experience needed; just bring enthusiasm and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Jo Holdsworth Recruitment are delighted to be partnering with a successful and forward‑thinking company in Leeds City Centre who are looking to welcome a Legal Assistant to their friendly and supportive team on a full‑time, permanent basis. Whether you’re starting your career, returning to work after a break, or ready for a fresh new challenge, this is an excellent opportunity to join a company that truly values its people and supports career development.
What’s in it for you?
- Permanent, full‑time role – Monday to Friday, 9:00am–5:30pm
- Hybrid working available – flexibility once training is complete
- Modern offices – close to excellent transport links
- Smart‑casual dress code – every day, not just Fridays
- 33 days holiday (including bank holidays) – increasing with service, plus the option to buy additional holidays and an extra day off on your birthday!
- Competitive salary and benefits package including private health insurance, life assurance, matched pension scheme and salary sacrifice options.
- Career Development/ clear career progression opportunities
- In house training and development
- A fun and friendly working environment
- Regular social and charity events
- The ability to join a market leading company trusted by over 1 million customers
About the Company
With over 20 years of experience and a global reach, this organisation is a major player in the conveyancing and remortgage sector, helping to arrange around one in every four remortgages in the UK. They are recognised for their excellent customer service and innovative use of technology, and pride themselves on creating a positive and supportive working environment. You’ll be joining a friendly and hardworking team where colleagues support one another, and employee wellbeing is genuinely valued — making it an excellent place to build a long‑term career.
About the Role – No Legal Experience Required!
This role is ideal for someone with strong attention to detail, good organisation skills, and an interest in working with data and customers. If you have experience in administration, customer service, or another office‑based role, this could be your next step. Full training will be provided, including guidance on systems such as the Land Registry portal, so no legal experience is required.
Key Responsibilities
- Telephone liaison with the client, borrowers and other external parties
- Work towards the achievement of monthly completions targets whilst maintaining high quality standards
- Identify and take ownership of potential problems, reporting the problem to your Team Leader
- Ensure that all inbound and outbound correspondence, telephone calls, faxes and emails are actioned to agreed service standards and to a highly professional level
- Update of case manager computer systems
- Correctly interpret redemption statements and search results
- Setting up files for completion
What We’re Looking For
You don’t need a legal background — just bring your enthusiasm, attention to detail, and willingness to learn. Ideally, you will have:
- Good communication and customer service skills
- Strong data input and organisational skills
- The ability to work both independently and as part of a team
- Experience working to deadlines in a busy environment
- Previous administration, customer service, or office experience is helpful but not essential
Customer Service Representative in Leeds employer: Energy Jobline ZR
Contact Detail:
Energy Jobline ZR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Leeds
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent achievements. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with clients and external parties, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you've successfully managed tasks or projects. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Representative in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any customer service or administrative roles you've had, even if they were in different industries. We want to see how your background fits with our friendly team!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you’re excited about joining us and how you can contribute to our supportive environment. Keep it personal and engaging!
Showcase Your Skills: In your application, don’t forget to mention your attention to detail and organisational skills. These are key for the role! If you have examples of how you've used these skills in past jobs, share them with us to make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at Energy Jobline ZR
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what makes them stand out in the conveyancing and remortgage sector. This will not only help you answer questions more effectively but also show your genuine interest in joining their team.
✨Showcase Your Skills
Highlight your customer service experience and any relevant skills during the interview. Be ready to discuss specific examples where you've demonstrated strong attention to detail or problem-solving abilities. This is your chance to connect your past experiences with the role of a Customer Service Representative.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows that you're not just interested in the job, but also in how you can grow within the company.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Take a moment to think before you respond, and don’t hesitate to ask for clarification if needed. This demonstrates your communication skills and ensures you provide the best answers possible.