At a Glance
- Tasks: Manage customer service and operations, ensuring smooth logistics and excellent satisfaction.
- Company: Join a dynamic team at Boot Buddy and Sneaker Buddy in London.
- Benefits: Competitive salary, hybrid work model, and direct collaboration with founders.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be a key player in a growing brand and make a real impact.
- Qualifications: Organised, problem-solver with experience in e-commerce or customer service.
The predicted salary is between 35000 - 35000 £ per year.
This role sits at the centre of Boot Buddy and Sneaker Buddy and is ideal for someone who enjoys keeping things organised, solving problems and making sure nothing falls through the cracks. Part of the role involves managing customer service, but this is equally an operations role. You'll be involved in everything from wholesale orders and logistics to helping coordinate projects across marketing and the wider business. You'll work closely with the founders and become a key part of the team.
What You'll Be Doing
- Customer Care
- Managing customer enquiries across email, social media and support platforms
- Resolving delivery issues, returns and product queries
- Managing customer reviews and helping maintain excellent customer satisfaction
- Identifying recurring customer issues and helping improve the customer experience
- Operations
- Processing and coordinating wholesale and B2B orders
- Working with fulfilment partners and warehouses to ensure orders are shipped accurately and on time
- Monitoring inventory levels and flagging stock issues
- Supporting product launches and ensuring operational readiness
- Maintaining operational systems, trackers and reporting
- Coordinating suppliers, contractors and service providers
- Helping improve processes and ways of working across the business
- Supporting The Wider Team
- Assisting the marketing team with product shipments, influencer gifting and campaign logistics
- Helping coordinate trade shows, events and retail opportunities
- Supporting project management across multiple departments
- Ensuring tasks, projects and deadlines stay on track
- Acting as a central point of coordination across the business
We're looking for someone who:
- Is highly organised
- Takes ownership
- Communicates well
- Enjoys solving problems
- Can manage lots of moving parts at once
- Has experience working in e-commerce, operations, logistics or customer service
Experience with Shopify, Amazon, fulfilment operations, wholesale customers or logistics would be a big advantage.
Why Join Us?
We're a small team building ambitious consumer brands. You'll work directly with the founders, have genuine responsibility from day one and play a key role in helping the business grow.
Customer Service Operations Manager in City of London employer: Energy Jobline ZR
At Boot Buddy and Sneaker Buddy, we pride ourselves on fostering a dynamic and collaborative work environment in the heart of London. As a Customer Service Operations Manager, you'll enjoy the unique opportunity to work closely with the founders, take on significant responsibilities from day one, and contribute to the growth of our ambitious consumer brands. With a hybrid working model, competitive salary, and a focus on employee development, we ensure that our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operations Manager in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Energy Jobline ZR. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Energy Jobline ZR before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Operations Manager in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Energy Jobline ZR:Your cover letter is your chance to shine! Tell us why you want to work at Energy Jobline ZR specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Energy Jobline ZR!
How to prepare for a job interview at Energy Jobline ZR
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
