At a Glance
- Tasks: Manage CRM and marketing campaigns for a leading global fashion brand.
- Company: Join a renowned fashion client in the heart of London.
- Benefits: Immediate start, hands-on experience, and a chance to work with top-tier teams.
- Other info: Perfect for those who thrive under pressure and love collaboration.
- Why this job: Make a real impact in a fast-paced environment while enhancing your project management skills.
- Qualifications: Experience in project management and a knack for organisation and communication.
The predicted salary is between 45000 - 55000 £ per year.
Immediate Start – Customer Operations Project Manager (CRM & Marketing) Temporary Contract | Fashion Client | London (NO Hybrid)
We’re partnering with a leading global fashion brand to find an experienced Customer Operations Project Manager to join on an immediate-start temporary contract. This is a fast‑paced, hands‑on role focused on delivering best‑in‑class customer marketing and CRM campaigns at scale. Working at the heart of the marketing function, you’ll drive operational excellence across email, lifecycle and 1:many campaigns—ensuring seamless execution, strong collaboration, and consistently high‑quality customer experiences.
The Role
You’ll take ownership of the day‑to‑day delivery of CRM and customer marketing activity, acting as the operational link between marketing, creative and external production partners. This role is ideal for someone who thrives in detail, brings structure to complexity, and keeps multiple workstreams moving efficiently. A key focus will be supporting the transition to external production partners—establishing new workflows, ensuring continuity, and enabling scalable, high‑quality output.
Key Responsibilities
- Operational Delivery & Workflow Management
- Oversee the end‑to‑end execution of CRM and customer marketing campaigns across email and lifecycle journeys
- Ensure clarity on briefs, timelines, roles and deliverables across all stakeholders
- Manage internal and external resources across multiple concurrent projects
- Track progress, identify risks early, and drive timely resolutions
- External Agency & Vendor Management
- Lead onboarding and integration of external production partners
- Establish effective workflows across copy, design and merchandising functions
- Act as the main point of contact for agencies, ensuring quality, efficiency and delivery standards
- Troubleshoot issues and elevate risks where needed
- Project & Content Coordination
- Collaborate with Martech, Digital and Tech teams to align dependencies and ensure platform readiness
- Support briefing processes and ensure content is delivered on time and to spec
- Partner with creative teams to track and manage content through production
- Cross-Functional Collaboration
- Act as the central operational point between Customer Marketing, Creative, Merchandising, CRM and regional teams
- Maintain alignment and transparency across all contributors
- Foster a collaborative, solutions‑focused working environment
- Process Improvement & Ways of Working
- Identify and implement improvements to workflows, tools and communication processes
- Create clear documentation and repeatable frameworks for campaign delivery
- Support team capability through guidance and best‑practice sharing
- Promote a structured, calm and efficient delivery culture
Experience Required
- Proven experience in project management within CRM, email or digital marketing
- Strong understanding of content production workflows and cross‑channel campaign delivery
- Track record of managing multiple deadlines and complex workstreams simultaneously
- Excellent communication skills, with the ability to simplify complexity
- Highly organised with strong problem‑solving capabilities and a proactive mindset
- Comfortable working in fast‑paced, evolving environments
- Experience with tools such as Asana is advantageous
This is a fantastic opportunity to step into a high‑impact role within a globally recognised fashion brand, contributing to critical marketing delivery during a key period. Immediate availability is essential.
Customer Operations Project Manager (CRM & Marketing) in City of London employer: Energy Jobline ZR
Join a globally recognised fashion brand as a Customer Operations Project Manager in the vibrant City of London, where you will thrive in a fast-paced environment that champions creativity and operational excellence. With a strong focus on employee growth and collaboration, this role offers unique opportunities to enhance your project management skills while working alongside talented professionals in a dynamic culture that values innovation and quality. Enjoy the benefits of being part of a leading company that prioritises seamless execution and high-quality customer experiences, making it an excellent employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Project Manager (CRM & Marketing) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fashion industry and let them know you're on the hunt for a Customer Operations Project Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its recent campaigns. Show them you’re not just another candidate; you’re genuinely interested in their brand and how you can contribute to their CRM and marketing efforts.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role's requirements, especially around managing multiple projects and collaborating with teams. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Operations Project Manager (CRM & Marketing) in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Operations Project Manager role. Highlight your experience in CRM and marketing, and don’t forget to showcase your project management skills. We want to see how you’ve driven operational excellence in past roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this fast-paced role. Share specific examples of how you've managed multiple projects and collaborated with teams to deliver high-quality customer experiences.
Showcase Your Problem-Solving Skills:In your application, highlight instances where you've identified risks early and driven timely resolutions. We love candidates who can simplify complexity and keep things moving smoothly, so make sure to include relevant examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your CRM Inside Out
Make sure you brush up on your knowledge of CRM systems and marketing strategies. Be ready to discuss how you've successfully managed campaigns in the past, especially in fast-paced environments. This will show that you understand the role and can hit the ground running.
✨Showcase Your Project Management Skills
Prepare specific examples of how you've managed multiple projects simultaneously. Highlight your experience with tools like Asana, and be ready to explain how you keep everything organised and on track. This will demonstrate your ability to handle the complexities of the role.
✨Emphasise Collaboration
Since this role involves working with various teams, be prepared to talk about your experience in cross-functional collaboration. Share examples of how you've fostered teamwork and maintained clear communication among different stakeholders to ensure project success.
✨Be Ready to Problem-Solve
Think of a few scenarios where you've encountered challenges in project delivery and how you resolved them. This will showcase your proactive mindset and problem-solving capabilities, which are crucial for this position.
