Research Assistant in Croydon

Join Superdrug Head Office - Make a Real Difference Every Day!

Location: East Croydon

Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

Salary: Competitive

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people—they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here’s the exciting bit… A day includes:

• Support the Insight team with execution and delivery of key research & insights projects and initiatives.

A typical week in this role includes:

• Contributing to and managing end-to-end research projects covering both quantitative and qualitative research methodologies for internal stakeholders and our multi-CPG suppliers.
• Ideating new research projects by collaborating with stakeholders across the insight team and wider Superdrug business.
• Proactively seeking out wider market research reports and mining research tools for additional supporting insight (inc. Mintel, Stylus, YouGov etc.).
• Present research and actionable insight to stakeholders and suppliers.
• Continuously improving existing reporting methods within the Superdrug business.

Stakeholders include:

• Internal Buying, Merchandising, Marketing, CRM, E-Commerce, Store Teams, Commercial Finance.
• External Suppliers (Multinational FMCG companies) and Research and Data Agencies.

This job is a good fit for you if:

• You enjoy making a difference and creating change.
• You have a curious nature and can identify patterns and trends within data.
• You have good time management skills.
• You are confident in your own communication skills.
• You can pick things up quickly and are keen to develop skills across several research platforms.
• You enjoy working in a collaborative team and can share ideas with confidence.
• You have a passion for Retail and/or Health & Beauty.
• You can work at a fast pace, in an ever-changing environment.
• You have a keen eye for detail.
• You see every interaction with the customer as an opportunity to delight them and are comfortable using different platforms to communicate with them.
• You understand customer needs and empower others to remove any barriers to deliver great customer service.
• You use positive behaviours in all interactions with customers and colleagues, building trust and rapport.
• You always prioritise actions which delight the customer and support new ideas and ways of working which are designed to improve service.

What you'll need:

• Minimum 1 year experience in a similar research or customer insight role.
• Proven experience of qualitative and quantitative research (client or agency side) both face-to-face and online.
• Proficient Microsoft Office skills.
• Good presentation skills and experience in generating and sharing meaningful customer insights.
• Experience in managing multiple projects and stakeholders.
• Passion for health and beauty industry.
• Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our O+O platform.
• Confidently communicate, challenge and give feedback to others.
• Encourage teamwork & collaboration between their own team and others.
• Recognise the strengths & contribution of various teams, build on networks to understand priorities of others and how to add value.
• Seek feedback and listen to it, take responsibility to find positive outcomes and solutions.
• Generate ideas and feel able to share both within their immediate team and outside of the team.
• Confident using data to make tactical decisions.
• Knowledgeable about their speciality and has an awareness of their wider market and current trends in their business area.
• Actively look for new ways of working through AI that would benefit the business and move things forward.
• Actively develop the ability to use AI effectively and think critically about outputs.
• Strengthen the Human Touch – keeping the human element strong: balancing AI efficiency with human coaching, empathy, and team cohesion.

Here’s what's in it for you:

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays).
• 2 staff discount codes for yourself and a family member or friend.
• 30% discount on Superdrug Own Brand Products both in store and online.
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
• Company pension matching and bonus.
• We offer Stream – a money management app that gives you access to a percentage of your pay as you earn it.
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes.
• Enhanced maternity/shared parental/adoption leave, company sick pay and loss and support.

Come and be part of something special!