Job Description
As a Program Owner in the functional Last Mile Delivery Team, you will lead a core program with European scope to strengthen JD Logistics After Sales and Reverse Logistics capabilities, directly impacting customer experience. Your focus will be on:
- Strategic capability improvements
- Refine European After Sales logistics strategy in alignment with Leadership Team, Country Teams and other key stakeholders. Propose improvements and own execution.
- Collaborate with internal stakeholders to identify structural customer experience improvements
- Process definitions and execution of standards
- Define, standardize and improve After Sales and Reverse logistics frameworks and processes, ensuring highest customer satisfaction.
- Partner with Warehouse, Procurement or Solution Teams to enhance After Sales logistics flows, eg. by optimizing the return SLA with 3PLs and Warehouses to reduce parcel return time
- Achieve high parcel tracking information accuracy and 3PL pick-up rate across Europe
- Execute deep dives to identify potential, align them with stakeholders and execute fast
- Performance monitoring and improvements
- Manage After Sales KPIs by ensuring that Country Teams receive KPI data and actions plans are tracked and followed
- Execute daily/weekly KPI monitoring including the reporting of root causes and corrective actions. This includes Country and Management Teams
Requirements
- Requirements: Fluent spoken and written in English
- More than 5+ years of professional experience in respective field
- Education: Bachelor's degree or higher
- Experience in last mile delivery sector, ideally in returns/reverse logistics role
- Proficient in Office software and strong data analysis skills
- Possess a strong sense of responsibility, strong communication and coordination skills, logical thinking and proven problem-solving abilities; ideally in a multi-cultural environment.
#J-18808-Ljbffr
Program Manager - 3PL After Sales and Reverse Logistics in Coventry employer: Energy Jobline ZR
Energy Jobline ZR is an excellent employer for Structural Engineers, offering a vibrant work culture in the heart of Shoreditch. With a focus on innovation and collaboration, employees benefit from competitive salaries, professional development opportunities, and the chance to work on exciting projects from concept to completion within a supportive team environment.
