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- Tasks: Lead Hard FM services and ensure top-notch customer experience on-site.
- Company: Join a dynamic team in a high-profile contract environment in Oxford.
- Benefits: Competitive salary up to £65,000 and opportunities for career growth.
- Other info: Collaborative environment with a focus on compliance and safety.
- Why this job: Make a real impact by delivering exceptional service and operational excellence.
- Qualifications: Strong technical background and leadership skills required.
The predicted salary is between 65000 - 65000 £ per year.
We’re looking for a technically strong, people‑focused Contract Manager to lead our Hard FM delivery and wider site-based team on a high‑profile single‑customer contract in Oxford. You’ll ensure full compliance, exceptional service standards and a first‑class customer experience across a multi‑service TFM environment (including cleaning and security). Acting as Deputy to the Contract Director, you’ll manage onsite engineers and subcontractors, drive operational excellence, and maintain a fully compliant, safe and operational estate.
What You’ll Be Doing
- Own the delivery of Hard FM services, ensuring all PPM, reactive, remedial and small works meet SLA/KPI expectations.
- Build strong relationships with the customer through clear communication, regular site walkarounds and a proactive, customer‑focused approach.
- Provide robust technical guidance; source specialist support where required.
- Work with engineers to diagnose issues and implement strategic action plans.
- Capture feedback to improve service delivery and ensure expectations are consistently met.
- Identify and secure opportunities for contract growth in partnership with Commercial teams.
Contract Manager - Technical bias in OX1 employer: Energy Jobline ZR
Contact Detail:
Energy Jobline ZR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager - Technical bias in OX1
✨Tip Number 1
Network like a pro! Reach out to your connections in the Hard FM and TFM sectors. Attend industry events or join relevant online forums to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and how they align with your experience in managing technical teams and delivering exceptional service standards.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams, managed subcontractors, and driven operational excellence in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Contract Manager - Technical bias in OX1
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Manager role. Highlight your technical skills and experience in Hard FM and TFM environments. We want to see how you’ve led teams and delivered exceptional service, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this leadership role. Share specific examples of how you've built strong customer relationships and driven operational excellence in previous positions.
Showcase Your Technical Expertise: Since this role has a technical bias, make sure to showcase your technical knowledge and problem-solving skills. We’re looking for someone who can provide robust guidance and work with engineers effectively, so give us the details!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Technical Stuff
As a Contract Manager with a technical bias, it's crucial to brush up on your Hard FM knowledge. Be prepared to discuss specific examples of how you've managed PPM, reactive works, and small projects in the past. This will show that you can handle the technical demands of the role.
✨Showcase Your People Skills
This role is all about leadership and building relationships. Think of instances where you've successfully led a team or improved customer satisfaction. Be ready to share how you communicate effectively with both engineers and clients to ensure a smooth operation.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations. For example, how would you handle a compliance issue or a dissatisfied customer? Practise your responses to demonstrate your problem-solving skills and proactive approach to service delivery.
✨Research the Company Culture
Understanding the company's values and culture can give you an edge. Look into their approach to TFM and customer service. During the interview, relate your experiences to their values, showing that you're not just a fit for the role but also for the company.