Job Description
Role & Responsibilities
- Design and deliver solutions that meet both business and technical requirements, working across teams and providing leadership within the delivery team.
- Translate business requirements into high-quality ServiceNow solutions.
- Act as a subject matter expert across the ServiceNow platform.
- Lead design sessions and contribute to sprint and project planning.
- Take ownership of technical requirements and components related to HAM & SAM build and implementation.
- Produce and maintain High-Level Design (HLD) documentation.
- Act as SME for ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM), leading architectural decisions relating to asset lifecycle, compliance, and optimisation.
- Provide oversight of technical governance across the ServiceNow platform, enforcing coding standards and best practices.
- Contribute to platform health management, performance, and maintainability.
- Act as an escalation point for technical issues and development blockers; support technical triage of major incidents where required.
- Proactively identify, document, and log improvement opportunities for the business.
- Engage with business and technical stakeholders across the organisation, contributing to cross-team and architectural decision‑making.
- Support strong alignment between architecture, delivery, and operational teams.
Required Skills & Experience
- Expert proficiency in ServiceNow with demonstrated solution architecture experience.
- Strong hands‑on experience with HAM and SAM within ServiceNow.
- Proven ability to translate business requirements into scalable technical solutions.
- Experience defining and enforcing technical governance and standards.
- Strong documentation skills, including high‑level design artefacts.
- Proven leadership within agile delivery environments.
- Excellent communication and stakeholder management skills.
Desirable Experience
- Supporting or implementing ServiceNow Now Assist.
- Experience working within large, complex enterprise environments.
- Background in multi‑team or multi‑supplier delivery models.
ServiceNow Solution Architect in Colchester employer: Energy Jobline ZR
World Wide Technology (WWT) is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Programme Director in London. With a strong focus on employee growth, WWT offers opportunities to lead cutting-edge automation projects while working in a hybrid environment that promotes work-life balance. The company values transparent communication and client-first service, ensuring that employees are empowered to drive meaningful outcomes and develop their skills in a supportive atmosphere.
