Claims Operations Manager in London

Job Description

We are recruiting for a Claims Operations Manager on behalf of a new Lloyd’s Syndicate

Key Responsibilities

• Developing and leading the operational oversight of the claim function.
• Monitoring claims operating model by review of existing processes, identifying improvements and implementing changes where appropriate.
• Continuing to improve the governance and reporting framework across Syndicate claims.
• Developing a robust oversight framework that monitors and manages all risks associated with delegated claims handling services.
• Building and developing relationships with key stakeholders.
• Acting as a claims representative on inter-departmental initiatives.
• Co-ordinating and monitoring development of systems design and change process where required.

Key Requirements

• 8+ years’ experience in a similar role ideally within Lloyd’s and/or Company Market.
• Proven experience delivering claims-related projects and operational change initiatives.
• Excellent written and oral communication skills.
• Strong people skills to work effectively and professionally with diverse groups at all levels across the business.
• Able to self-lead effectively and work both independently and with teams.
• Confident working with systems, data, and process improvement initiatives.