Technical Support Engineer Fire & Security Systems - (Would suit an experienced engineer lookin[...] in Cheltenham

Job Description

• What will you be doing
• Provide comprehensive remote and on-site support across the UK for on-premises IT infrastructure.

Specialize in managing secure and controlled IT systems, with expertise in offline patching and update management processes.

• To support and maintain the infrastructure of a Microsoft Hyper‑V environment, including virtual SAN solutions and system applications.
• To complete system checks that include hardware, performance, configuration, asset inventory and database backups.
• To meet customer compliance and certification by following strict and rigorous policies and change control procedures for any / all system changes.
• To conduct the planning, testing, installation and rollout of system updates (Servers, Clients, Network, Applications, etc..) on pre production and production.
• To be a point of escalation for system issues and unplanned Headend faults.
• To investigate, troubleshoot and resolve system faults that fall under 1st - 3rd support tasks and to liaise with software/hardware suppliers to resolve issues.
• To maintain accurate, real time records of site based interactions in Tesseract Service Centre providing customers and other G4S employees with all relevant information in a timely manner (call log numbers, progress updates etc.).
• To maintain accurate and timely records of all technical issues in the company fault recording system.
• Provide technical reference services (i. e. technical manual lookup) to field based engineers on IT equipment and a range of 3rd party Access Control, Video Surveillance, Visitor Management and Intruder Systems.
• Keep up-to-date with various 3rd party technology products.

This may involve self‑learning and a willingness to participate in internal and/or external training courses which may involve out of hours working.

• What we are looking for
• Ideally experience with enterprise level equipment such as C-Cure, Lenel, AMAG, Milestone, Genetec.
• Commercial awareness.
• Confident in liaising with on site security teams.
• There is also some must haves
• Must be able to pass BS7858 screening.
• Clean full UK driving licence, with no more than 6 points.
• Enhanced DBS.
• Some government sites will require further screening.
• What are the benefits of working with G4S
• Excellent Salary
• Matched pension scheme.
• 25 days holiday plus 8 bank holidays.
• Life assurance scheme.
• Extensive further product & H&S training.
• 4x4 driver training.
• Perks at work scheme.
• Career progression.
• #J-18808-Ljbffr